[UPDATED: ‘It’s a feature’] Samsung Galaxy Note 4 build issues reported by South Korean buyers

While the Galaxy Note 4 is slated for a launch in over 140 countries starting October, South Korean consumers have had the option to buy Samsung’s new phablet flagship since September 26th. However, it looks like some of the early adopters of the Galaxy Note 4 in Samsung’s home country might not be too happy with their purchase. Reports have surfaced about users complaining about a manufacturing defect in the Note 4, manifesting itself in the form of a gap between the phone’s display and its casing, a gap that can easily fit two sheets of A4 paper or a business card.

As always, it’s possible this defect is limited to only a few units, but it certainly looks like it could be a huge issue that Samsung will need to address as quickly as it can. Samsung is reportedly aware of the issues; it’s likely the company will be offering free replacements to all affected users, though it remains to be seen if the issue is big enough to be an obstacle in the Galaxy Note 4’s worldwide launch next month.

UPDATE: Well, it looks like the gap between the display and phone’s body is a “necessary manufacturing feature,” according to the Galaxy Note 4 manual that made its way online today. According to the manual, the gap might cause “some minor rocking or vibration of part” and could increase in the future due to friction between parts, making us wonder just what purpose it serves and why it is present on a flagship device like the Note 4. Hopefully, Samsung will come out with an official explanation as soon as it can before people start returning their Note 4s.

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Via | Source

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iKroneaous
2 years 9 months ago
iKroneaous
It doesn’t take an Apple Genius to figure this out and since it is a protective feature to prevent damage (unlike #BentGate to give Apple Genius more work in making more money from their iDiots) no doubt, since Samsung took the time and trouble to even put it in the manual. They’re doing it for the customer’s device good. But I’ll explain this scientifically and simply so even iDiots can understand; aluminum (metals in general but more so aluminum) and glass expand and contract differently in different temperatures as does that gap change accordingly. Also the glass rides on a… Read more »
MastaCow
2 years 9 months ago
MastaCow

So Samsung has designed a problem into the Note 4 that never existed in the Note 1,2,3. Good job shooting yourself in the foot Samsung.

AquilaSol
2 years 9 months ago
AquilaSol

It’s there to prevent strain from the shell. Lot of devices have problems with random screen fractures from strain and tempwrature fluctuations. The gap is there to prevent that. It’s been present on mpst of Samsung’s devices. (you didn’t notice it on the devices with rounded screens because of the round edges.)

It’s good, not bad.

bluechris
2 years 9 months ago
bluechris

The gap is needed for the screen to be able to expand and contract its just this early phones the screen is not centered to the frame and correctly Samsung must replace them. Either way i prefer this than an Iphone that bending and if you try to put it back the screen brakes because its screen is perfectly fit the frame. Koreans know what they do.

n900mixalot
2 years 9 months ago
n900mixalot

I really hope so. I am going to wait until people report on the issue and say it is not a problem.

AndrewDesMoines
2 years 9 months ago
AndrewDesMoines

The phone is plastic with a metal frame. To avoid stressing the plastic in cold conditions (or when the plastic warms up from CPU/battery), Samsung could have designed this gap in. Plastic and metal expand and contract at very different rates.

n900mixalot
2 years 9 months ago
n900mixalot

Metal on plastic always “grinds my gears” … it gets really hot where I am and so I’d hate to have to forego the Note 4 but I may have to. Unless Samsung put deep thought into how to engineer it so it isn’t a problem. I’m pretty nervous about this. So the Gear S for me until this issue works itself out.

PeerBr
2 years 9 months ago
PeerBr

Aside from being ugly, this will make the device less water-resistant. Plus if you hold it to your head, your hair is likely to get stuck.

superg05
2 years 9 months ago
superg05

they should have not rushed the process of quality control to launch with apple without pouring more resources into it

PeerBr
2 years 9 months ago
PeerBr

You mean “to present before Apple” 🙁 There was no launching with Apple, only vague promises.

macoun
2 years 9 months ago
macoun

Perfect, I get a phone and a business card holder in one.

Looking forward to it!

iKroneaous
2 years 9 months ago
iKroneaous
Only iDiots out on a Crusade to attempt to invent a problem with Galaxy Note believe this CrAppleholic iDiocy. Popping gaps are hitting iPhones as seen on YouTube videos, because the are too tight and bend both ways not just #iBendOverEasy to crack a smile for Tim Cook on Genius Screen Repairs! 😀 Samsung, Kyocera, Sanyo, Nokia, have learned beveled edges on phones break glass easier…. so Apple brass screamed in ecstasy as the chance to earn more profits from their brain washed iDiots means Appleholics become even more addicted to fattening Apple and it’s share holder’s pockets! The gap… Read more »
hkhimji
2 years 9 months ago
hkhimji

will Apple mock this?

PeerBr
2 years 9 months ago
PeerBr

Yeah… That “bow before those who are worthy” was incredibly arrogant. Apple doesn’t even have to do a commercial to look good if this spreads.

iKroneaous
2 years 9 months ago
iKroneaous
Give it up! …..you iDiots who like this supposedly Samsung friendly site writer doesn’t even understand what Samsung means as it being a feature. So let me explain this to you iNumbskulls; On past Galaxy devices they’ve been using a virtually unbreakable, while still somewhat flexible chemically engineered fiber reinforced mid frame, that is separate from the edge trim. Because the edge is softer it absorbs impact keeping screen some what isolated. The only problems were with beveled edge glass (like Apple is now using.. haha), because the glass is exposed and broke more easily. Especially without a gap to… Read more »
ogy77
2 years 9 months ago
ogy77

Well this we have on note 3 but just some phone not all.

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