Samsung start investigation about heat-related damage Galaxy SIII

There have been recent online posts displaying pictures of a Samsung GALAXY SIII that appears to have heat-related damage at the bottom of the device.

”Samsung is aware of this issue and will begin investigating as soon as we receive the specific product in question. Once the investigation is complete, we will be able to provide further details on the situation. We are committed to providing our customers with the safest products possible and are looking at this seriously“.

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rainedfond
3 years 1 month ago

If the phone is heat up, usually the most high temperature is on the battery. This one happened not because the phone itself heat up. Must be because of something else.

darthvidor
3 years 1 month ago

definitely a cradle issue … shorted usb connector of the charger …

davidf
3 years 1 month ago

The internet media hounds jumped on this story but for some reason didn’t show the images of the of the cradle . The cradle’s damage is not consistent with the damage to the phone. Strangely enough the owner is denying that the phone was being charged at the time, he must be the first smart phone gps user in the world that has enough faith that a device running its gps will work without hurting battery life. Then again he is Irish so that could explain a lot , such as his statement that mounting the device over the cars heater vent would not add to the issue of overheating, after Samsung replaced his phone he also commented that he wouldn’t trust a ‘cheap’ cradle again and was planning on using a ‘samsung’ one).

Polkyb
3 years 1 month ago

Apparently this damage happened when the owner placed the phone into a cradle wired to his car.
Don’t jump to the conclusion that the phone is at fault until Samsung can ascertain what kind of cradle and what voltage/current was applied to the internal charging circuit.

For me it sounds like the phone was blown by a faulty car cradle or a dodgy connection caused by a cradle designed for another phone/3rd party manufacturer.
Cars are 12v and the cigarette power supply is fused at 30A… That’s enough to make the kind of sparks he described by pumping the power into the wrong pins.

Gaspernemec
3 years 1 month ago

I dont know about this really….usually phone burns where battery/cpu is, this burns on edge….i dont think we can assume this as 100% device fault

cholasuek
3 years 1 month ago

The question is, if it is done by other competitors and than the company itself, what do they get out of this?

cholasuek
3 years 1 month ago

if this was a setup, someone could have torched it with a candle.

Manum
3 years 1 month ago

Hell.. one out of a million of S3′s started to burn?! And now?! How many shit-Phones did burn last year?! there was more than one case!

francis820
3 years 1 month ago

This might be an isolated case, however, this badly reflects on the image on the device in the marketing side and the image of the company as a whole. They should compensate the poor guy who owned this phone when they find out it’s not customer-caused.

cholasuek
3 years 1 month ago

did the new iPad melt like so?

 
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