The Dutch Consumers’ Association files lawsuit against Samsung over device support

The Dutch Consumers’ Association has filed a lawsuit against Samsung over device support, stating in its lawsuit that the Korean giant doesn’t provide support for most of its devices in a given calendar year nor inform customers as to when they can expect their device(s) to receive subsequent Android updates.

Consumers are not sufficiently informed on the purchase of a Samsung Android device about how long they will receive software updates. The Dutch Consumers [are] demanding that Samsung [make] this matter clear and [provide] unambiguous information to customers…Samsung also does not provide sufficient information on critical security holes in its Android phones like Stage Fright (translated by Google Translate).

As for device support, a study from last year details that Samsung doesn’t update 82% of its devices, leaving only 18% of its devices as update-eligible.

Samsung does seem to have an erratic update policy, but it’s also true that many of its devices are budget-friendly and do not necessarily meet the demands that warrant an update. At the same time, however, many Samsung users are buying budget-friendly devices and want to see them updated for some time. Samsung is looking to bring fingerprint sensors and other high-end specs such as improved cameras into its budget-friendly lineup, so we could very well see Samsung’s update policies progress to include more budget-friendly devices. Google could help in this regard as well by not releasing so many incremental updates that only add emojis, for example.

We have reached out to Samsung for an official comment on the matter and will update when it gets back to us. Do you think this lawsuit is fair? Is Samsung right or wrong, or is this just another frivolous lawsuit? Speak your mind in the comments.

Update: Official Statement Samsung Benelux

At Samsung, we understand that our success depends on consumers’ trust in us, and the products and services that we provide. That is why we have made a number of commitments in recent months to better inform consumers about the status of security issues, and the measures we are taking to address those issues. Data security is a top priority and we work hard every day to ensure that the devices we sell and the information contained on those devices are is safeguarded.”

Via

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sdunne
6 months 27 days ago

The only version you can trust Samsung (like most other phone manufacturers) to provide is the one the phone ships with.

Until users reject manufacturers who take the piss with dropping support for older “flagship” phones then the manufacturers will continue to do so.

Caveat Emptor!

SenorSjon
7 months 6 days ago

Funny deidre is ranting about the many Android updates again. I’ll bet Samsung releases more phones per year than Google has updates. You should look into that. A company as big as Samsung should make his software easier to update long ago. But the fact that they didn’t means past flagships (not the budgetphones you mention) get the same treatment. Note 4 had the update to Lollipop quite late and then is stuck with a suboptimal experience. Note 3? S5? Same treatment. With the S7 in 2 months, the S6 users will be left out to dry as well.

Marshmallow has landed months ago, but no signs of updates by Samsung yet.

mannyvzla
7 months 6 days ago

I think it is a matter of how erratic software update is. I had a S3 for a long time and saw no reason to change for a while. Then Android 5.0 came out and S3 was left behind (rightfully so since it was old enough) so I’d read up somewhere that Android 5.0 included support for raw camera format so I took the plunge and got a S5 (G900H) and as of now no raw support yet, to add offense to injury my S5 is carrier free and propietary Exynos proccessor and it is way behind in outdates (5.0) vs carrier’s ones (5.1.1). So, I do think it is a mess.

alastairgreen_Nexus
7 months 7 days ago

What a waste of money and time,as root and XDA is here to save you from this mess as root, ODIN and manual-patching is better than being lazy and waiting

CrescendoFang
7 months 7 days ago

Better get Sony, LG, or Xiaomi…. SamDUNG update policy is really joke….

Note3 NEO got 5.1.1 already while Note3 with better spec only got BUGGY UNUSABLE SHIT 5.0 and stopped there…

Tab S 8.4 LTE stuck at 5.0.2 with no more updates despite its only 1 year….

r1998
6 months 13 days ago

note 3 is having problems and disasterous bugs in android 5.0, note 3 really needs android marshmallow update

mbieleni
7 months 7 days ago

Don’t mess with the ..Samsung: different things: security updates and system updates (revision).
Even with the andoid 4.4.4 you can get secure system.
Anyway : usualy company don’t guarantees any updates for your phone for free. Sometimes for more expensive phones they can give new version of the OS but usualy company doesn’t give any promises for any date. You all and I got what we payed for, so don’t expect anything more. Take account that Samsung’s , SOny’s, LG’s, and so on, are not owners of android OS. Also they produce many cheap phones with that OS and the costs of update is simple huge. If You pay like for iphone You would probably get updates. But not for 100$/200$ phone. This lawsuit is stupidity and we will pay for it.

There is only one solution : create some kind of unification layer for phones (UEFI with special drivers layer) to make the possibility to install any unified system like on PC with UEFI (in theory).

alastairgreen_Nexus
7 months 6 days ago

Yeah, UEFI on Android is good as Linux, Mac OSX and Windows(on traditional CPU’s) have UEFI implementation in mind, therefore Google must implement this as Linux has UEFI support too

alastairgreen_Nexus
7 months 6 days ago

and it should be open source, therefore Open UEFI is possible

timothydween
7 months 7 days ago

i am from Suriname and i have a samsung galaxy note 3 N-9500N since the last update from kitkat 4.4.2 to andriod 5.0 no other update had been rolling out. A HIGHT END DEVICE LIKE THE NOTE 3 STIL ON 5.0.
SAMSUNG NEEDS TO TAKE THIS MATHER SEIRIUOSLY AND NOT FOOL AROUND WITH CUSTOMERS THINKING WE CUSTOMERS ARE FOOLS.
WITHOUT ITS CONSUMERS THEY ARE NOTHING.

HET IS EEN GOED IDEE EEN LAW SUIT AAN TE SPANNEN TEGEN SAMSUNG

URE DEVICES ARE GOOD BUT MAKE IT BETTER UPDATING THEM DEVICES LIKE THE NOTE 3 SAMSUNG S4 SAMSUNG GALAXY MEGA 6.3 ETC ETC.

IF NOT I RECOMMEND MORE CUSTOMERS TO STRAIN LAW AGAINST SAMSUNG FOR NOT UPDATING THEIR DEVICES.

MAYBE SAMMOBILE DID NOT TAKE MY COMMENT SERIEUS : BUT IN THE END I SUCCEED TO ASSEMBLE THE DUTCH CONSUMERS AGAINST SAMSUNG FOR NOT UPDATING DEVICES.
DONT TAKE THIS COMMENT SERIEUS JUST LEAVE IT IN THE END WE WILL SEE.

WP00
7 months 7 days ago

At the end of the day, Samsung is a business. They need to do what makes financial sense, and when you have a million different devices on the market, you have to prioritize the highest selling and highest profile ones first, then the mid range, then the older devices, before moving to the lowest end if you get the chance. The Note 3 is an aging device, and lots of my friends that own said device have already jumped ship, thus they no longer feel its worth updating, at least quickly. Unfair to those devices’ most fiercely loyal customers? Absolutely. But life was never fair anyway.

Corekepler
7 months 7 days ago

All of us who own Sammy device and got screwed by lack of updates, MUST sue them, that will encourage other to sue others OEM, and hopefully it will spark a big rage over android cancer which is the lack of updates…. google might do something.

But the most important part, is to stop samsung from selling any other smartphone, until they can support it, would be great if somehow the Galaxy S7 would be banned until they will show that they really up to support ALL their devices, that applies to all oems.

Jesusfreak157
7 months 7 days ago

I have an S6 Edge and its my first Samsung device. The device works well and the camera is amazing, but having spent over $650 for this device I would expect to receive on time updates. Features like Doze, better Ram management and improved on battery life (which is horrible on my S6 BTW) should be improved as a token of support to us customers. My brother has an LG G4 and is already running 6.0 since a couple of weeks (and it costs $100 less). For sure this is my first and last Samsung device I own, as I prefer to have devices with companies that strive to meet customer service. Maybe it’s me but I come from an old iPhone 5S which is already updated to the latest OS and runs the same SW version as the new 6S. It is not my fault as the end customer that Samsung decides to release more than 50 devices on 2015 and have that as an excuse to not support “high end” devices like mine. Looking forward to change to a Moto X, 6P or a boring iOS device again.

ThakurJaiSingh
7 months 8 days ago

I m from india and i am also thinking for doing the same what dutch have done….this is only bcos note 4 in india is still on 5.0.1 where as every country has been updated to 5.1.1….samsung thinks we as a consumer are fools…..Be Cautious Samsung One More Lawsuite Is Coming In Ur Way…..

michaeldallastx
7 months 8 days ago

The US should files lawsuit against Samsung over device support soon.

julien381
7 months 8 days ago

This pathetic company produces a phone model every single day and even they do not know what phone model they have in the end of the day (because too many lol). Let us ask to marketing manager to say the phones they`ve produced but i do not think he can not be able the answer the question. In the other hand Apple produces a single model in a year and they are on of the best selling company in the world. Considering the circumstances, Samsung, PLEASE STOP PRODUCING phones and begin to work on software. If you do not do that, people eventually stop buying your miserable phones. I`ll never buy a piece of samsung device anymore.

Bw99
7 months 8 days ago

Samsung threads Dutch consumers bad.Goed idee dus.

n900mixalot
7 months 8 days ago

They’ll always be skating on thin ice and losing customers as quickly as they gain them because there is no consistency.

The T-Mobile Note 5 is in a newer build than the Verizon variant with different features. Until games like that stop and Samsung actually does try to be like Apple (every Note gets the SAME FEATURES), Samsung doesn’t deserve customer trust. But Samsung gonna do what Samsung gonna do.

melvarius
7 months 8 days ago

maybe Samsung should consider concentrating on hardware and outsourcing software and updates to 3rd parties or making their proprietary stuff open source to allow the community to take care of issues and updates.
The likes of cyanogen do a good job but it always seems to me, to be a half finished, work in progress which kinda puts me off going down that route. Even if it does mean the latest bug/security fixes.

SAMgalaxyXXX
7 months 8 days ago

If only Samsung stopped releasing too many models and variants of the same models they would be able to offer quicker and bug free updates. Now Samsung is under a massive pressure to release the updates and the result could be they will rush it and it will come full of bugs like lollipop.
Another thing is the addition of some features like 3D touch and live photo (animated photo) which are at the moment utterly and completely unnecessary and will give Samsung an extra headache when it comes to tweak them for the updates.

TheTAMAS
7 months 8 days ago

Shame-Sung treats even it’s flagships in the same manner, it’s not just the mid rangers and the entry level phones.
Let the flagship be 1 generation old and you’re waiting for like forever for the updates.. :O

It’s not our mistake that we roll SOOOOOOOOO many devices. We didn’t ask for them, so if Sam-Sunk is doing this for its profits then it’s, it’s responsibility to stand by those devices when it comes to updates and security patches too..

More than 4 years old device, iPhone 4s is being updated to the latest version of iOS, that’s the way to treat your customers..
Kudos to Apple for that..
Thumbs down and Middle finger up to Sam-Suck for the poor support they display.. :O
We own, Note 3 x2, S5, Tab S 8.4, Tab S 10.5 under the same roof in my family and I don’t think that any of these devices won’t be capable enough to handsomely run on Android 7 or 8 too let alone Android 6 for that case.. :O
I paid more than the price of Note 5 for my Note 3 and the treatment that I’m (all fellow users) is appalling..
Samsung.. Shame-Sung.. Sam-Suck.. Sam-Sunk.. :O

alastairgreen_Nexus
7 months 6 days ago

But iPhone 4S is buggy, as the latest iOS is heavy

nael01
7 months 8 days ago

It is true…let this be a test case to see what other manufacturers wil do.

It is not just the phones….but also their tablets….got a note tablet 1ste version…it never got updated to a newer android version…..(3 years a go)also the tab pro laks a new android version(2 years a go). Both not budget tablets. Let’s see what happens.

pratsarolkar
7 months 8 days ago

Serves them! The 2014 flagships, s5 and note 4 are treated badly by samsung. And google is not here to blame for releasing frequent android updates. Samsung should look after giving it’s customers the best android experience. Atleast spare the ex-flagships with those non sensical update policies! No new touchwiz features for 2014 flagships except that useless smart manager. No theme support for the 2014 flagships. That’s real unfair now

Jason Crystal
7 months 8 days ago

Well done, Dutch

GidiKroon
7 months 8 days ago

That official statement though… I appreciate that they consider security really important, but why are flagship devices in NL still on the October update?

BTW, why would it be normal for budget phones not to get security updates, like the article suggests? I don’t think that’s normal at all.

o0MHJ0o
7 months 8 days ago

I genuinely believed Samsung in 2015 that updates would be better, that’s why I got the edge+ I was sure that the UK would receive Samsung Pay at least before 2016, now we haven’t got that or Android 6. I’ll forever love Samsung technology, but I’m seriously thinking my next phone will be a Nexus, tired of waiting for yesterday’s update tomorrow.

AdL2012
7 months 8 days ago

Samsung have too many devices and that’s why we don’t get updates in time

Acorns
7 months 8 days ago

At least when I had my HTC One M7 there was a updates roadmap published with the various carriers in the UK and they did stick to the timeline. Read last week that the M8 and M9 are going out…
Have a S6 but Samsung is slow with updates and the whole software experience

Corekepler
7 months 8 days ago

I got the Note 5 N920C and haven’t even received the Decmeber 2015 security patch, i knew Samsung support lack when i had the GS3, thanks god for the XDA community.

Android is cancer when it comes to update, outside of google, the OEM take their time, but up to now, Samsung lost really bad and they slow as f***k.

LG G3 G4 already got Android 6, HTC M9 A9 got Android 6, Samsung is NOT the leader of android market, they can sell whatever they want, but if they don’t support their devices, flagship and mid-ranges as well, they deserve to be outside of the android market, i do hope it will fire back on them.

Note 5 hasn’t even recieved the Android 6, probably because they waiting to release GS7 and then announce android 6, thank you after half a year.

 
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