Only this weekend! Samsung Discover deals! Galaxy S24 Ultra, Watch 6, Z Fold 5 or, Z Flip 5.

SamMobile has affiliate and sponsored partnerships. If you buy something through one of these links, we may earn a commission.

Notifications
    News for you

    The Dutch Consumers’ Association files lawsuit against Samsung over device support

    Phone
    By 

    Last updated: January 19th, 2016 at 20:10 UTC+01:00

    The Dutch Consumers’ Association has filed a lawsuit against Samsung over device support, stating in its lawsuit that the Korean giant doesn’t provide support for most of its devices in a given calendar year nor inform customers as to when they can expect their device(s) to receive subsequent Android updates.

    Consumers are not sufficiently informed on the purchase of a Samsung Android device about how long they will receive software updates. The Dutch Consumers [are] demanding that Samsung [make] this matter clear and [provide] unambiguous information to customers…Samsung also does not provide sufficient information on critical security holes in its Android phones like Stage Fright (translated by Google Translate).

    As for device support, a study from last year details that Samsung doesn’t update 82% of its devices, leaving only 18% of its devices as update-eligible.

    Samsung does seem to have an erratic update policy, but it’s also true that many of its devices are budget-friendly and do not necessarily meet the demands that warrant an update. At the same time, however, many Samsung users are buying budget-friendly devices and want to see them updated for some time. Samsung is looking to bring fingerprint sensors and other high-end specs such as improved cameras into its budget-friendly lineup, so we could very well see Samsung’s update policies progress to include more budget-friendly devices. Google could help in this regard as well by not releasing so many incremental updates that only add emojis, for example.

    We have reached out to Samsung for an official comment on the matter and will update when it gets back to us. Do you think this lawsuit is fair? Is Samsung right or wrong, or is this just another frivolous lawsuit? Speak your mind in the comments.

    Update: Official Statement Samsung Benelux

    At Samsung, we understand that our success depends on consumers’ trust in us, and the products and services that we provide. That is why we have made a number of commitments in recent months to better inform consumers about the status of security issues, and the measures we are taking to address those issues. Data security is a top priority and we work hard every day to ensure that the devices we sell and the information contained on those devices are is safeguarded.”

    Via

    Phone Samsung

    You might also like

    Apple Watch Series 10 could borrow old Galaxy Watch feature

    Apple Watch Series 10 could borrow old Galaxy Watch feature

    Apple Watches have always been ahead of Samsung Galaxy Watches in many aspects, including performance, software experience, connectivity options, and ruggedness. However, Apple Watches lack one feature that Galaxy Watches offer, and that is blood pressure monitoring. But that might be changing soon. According to Mark Gurman in the Bloomberg Power On newsletter, the upcoming […]

    • By Abid Iqbal Shaik
    • 17 hours ago
    RCS messages not working properly for some Galaxy phone users

    RCS messages not working properly for some Galaxy phone users

    Rich Communications Services, or RCS, brings enhanced functionality to standard text messaging, such as encryption and read receipts. Google and Samsung have worked together for expanding the reach of RCS, but it now appears that some users with Galaxy phones are having issues with RCS. It's unclear if this is a device specific issue for […]

    • By Adnan Farooqui
    • 1 day ago
    Galaxy S25’s Snapdragon 8 Gen 4 is coming in October 2024

    Galaxy S25’s Snapdragon 8 Gen 4 is coming in October 2024

    At MWC 2024, Qualcomm’s Chief Marketing Officer (CMO), Don McGuire, announced that the company will unveil the Qualcomm Snapdragon 8 Gen 4 at the Qualcomm Snapdragon Summit in October 2024. Along with that, he also revealed that the Snapdragon 8 Gen 4 will feature the company’s custom CPU core, called Orion, which is also used […]

    • By Abid Iqbal Shaik
    • 3 weeks ago
    Samsung was second-biggest tablet brand in India in 2023, trails Apple

    Samsung was second-biggest tablet brand in India in 2023, trails Apple

    Samsung was the second-biggest tablet brand in India last year, according to the latest market research numbers. Apple led the tablet market in India despite higher-priced iPads, which says a lot about the popularity of iPads. However, Samsung did really well in the tablet segment last year. Samsung was a close second in India's tablet […]

    • By Asif Iqbal Shaik
    • 1 month ago
    MediaTek trying to steal Samsung from Qualcomm with juicy discounts

    MediaTek trying to steal Samsung from Qualcomm with juicy discounts

    Being the world's largest Android smartphone manufacturer means that Samsung ships an insane number of phones every year. If you could get one of your products into its devices that would certainly be a big win for your business. So it's hardly surprising to hear that MediaTek is offering Samsung a special discount on its […]

    • By Adnan Farooqui
    • 1 month ago
    Global premium smartphone market to see record sales in 2023

    Global premium smartphone market to see record sales in 2023

    In a new analysis, Counterpoint Research expects the global premium smartphone market (devices priced USD 600 and above) to grow by 6% year-over-year (YoY) in 2023 and set record sales. In other words, the research firm expects the sales of premium phones in 2023 to be 6% higher than that in 2022. That means the […]

    • By Abid Iqbal Shaik
    • 3 months ago