Samsung apologizes to Chinese consumers, offers free Galaxy S3 and Note II repairs
Samsung has issued an apology to its consumers in China, after China’s state broadcaster blasted the company in a half-an-hour program for issues with the Galaxy S3 and Note II, namely the issue which caused devices to stop working due to the use of defective NAND chips (the infamous Superbrick).
In a statement issued on its Chinese website, Samsung says “We welcome the scrutiny by the media. As a result of management problems, we have brought inconveniences to consumers, and we offer our sincere apologies.” As recompense, Samsung will be repairing defective Galaxy S3 and Note IIs free of charge even if their warranty has expired, and will be giving a free replacement if the device cannot function properly even after being sent for repair twice.
Here’s hoping someone starts blasting them for their recent wrongdoings, like the region lock on the Galaxy Note 3.