Samsung’s update policy for it’s smartphones and tablets is one big FAIL
Samsung is the world’s biggest smartphone maker, they make great phones with excellent hardware and software.
There is only one big problem called updates.
Owners of Samsung products aren’t happy with Samsung because of such a long delay in updates and no information when asked about them.
A lot of information about upcoming updates are based on rumours from websites like SamMobile or from Samsung’s Facebook pages.
Are the Samsung Facebook pages also not official then?
They are official for a part but not for the update information or for new devices.
Samsung Facebook pages cannot give any kind of official update information because everything is controlled over in Samsung HQ Korea.
There are only two official SamsungMobile Twitter/Facebook accounts.
This is the reason why for example Samsung Benelux could not confirm any kind of upcoming updates.
Also we have to say sorry if we were wrong with updates. The insiders of SamMobile are focused on new phones and tablets.
They only hear about updates… Not specified when or for which devices.
One of the insiders of SamMobile could confirm the updates are most of the time ”ready” but needed to wait on Samsung HQ to get approved.
We understand that Samsung HQ KOREA wants to have control on each and everything but let other Samsung corporations wait to update isn’t smart either.
Many Samsung customers don’t understand why Samsung cooperation knows nothing. Specially when they read or see updates started to rolling out in other countries.
Another big problem is that the most updates always come in parts and not like Apple / Google do in one time for all countries.
The connection between Samsung KOREA and Samsung cooperations is really bad.
Samsung corporations can’t confirm anything and because of this the end customer feels bad about the company.
This problem is also present with other OEMs like HTC or LG but they announce a time frame in which they will release the updates and they roll-out updates in every country.
Samsung owners don’t care to wait longer but ONLY if Samsung actually tells them about the updates, like Samsung didn’t even officially announced if the Galaxy S II and Galaxy Note will even receive Android 4.1.1 Jelly Bean update.
Because of these issues the end user decides to switch OEMs.
Samsung has not officially confirmed in a statement which and when the devices will be updated.
This is really really bad for such a big company like Samsung.
We of SamMobile hope that Samsung will not get too cocky and think that they are number one nothing can go wrong.
Just look at Nokia, they were once world’s biggest smartphone maker but look at them now.
Samsung your first priority is to listen your customers, you will not make them happy your sales will eventually go down, which we don’t want.
yes.. and for the same reason i would definitely switch to nexus brands or whoever has better software updates.
Report this comment
+1000
Report this comment
a/one big FAIL？
Report this comment
Fail is also the Quality for some updates (eg. ICS update for Galaxy Tab 10.1 WiFi – P7500). After I made the update (official update, no root or something) the tablet goes 1000x worse.
Report this comment
I agree with the article, but for me is the question: How can we (as customers) change anything? One option would be, that the market will decide about that – I am sure, that the updates will become a more important topic in the future, because there are smaller technical differences between the manufacturer. But this option is a bad option for me. I hope, that Samsung will change their practice. Probably a petition could help us? With some demands like:
1) More and binding informations about updates
2) Faster updates (especially since JB, because google gives access to the manufacturer earlier than the official release)
3) A binding period of time, while updates will be provided (at least). For example: 2 Years updates
4) (This will always be a wish..) Give the customers the option to choose “original Firmwares” with fast updates. I know, that we can do this by our own (custom roms), but an official possibility would be great. Or at least the possibility to participate in a Beta-test. This would also have huge advantages for Samsung!
What do you think about a petition? Probably Sammobile can coordinat sth like that?
Cheers (and sorry for my english;)).
Report this comment
im already thinking of “witching” (as mentioned in this post- spelling mistake) to different OEM or for Nexus next time, enough of this leaked softwares and unoptimized packages which is a waste of time at the end of the day…
if Samsung is reading this post on Sammobile, they better pull their socks and change their framework to universal update all at once the way apple does or even google.
I also can clearly smell in the air that Samsung will go down just the way Nokia did in next 3-4 years (I dont want it to) but the way they treat their existing customers is not good.
I concentrate so much on releasing “New products” into the market and in this hangover, they forget the products they have already launched and what is pending for them.
I guess its not so hard to keep things updated for a company that has grown as big as Samsung…hope they learn sooner rather than later, its hightime before the downward graph starts plunging towards ‘X’ axis of the graph…!
Report this comment
existing customers should be retained, being transparent in upcoming updates help this. The problem is if you want to get another phone equivalent to an S3 where do you go ? HTC are even worse for updates, Apple are Apple …..
Maybe the answer is Nexus and just get updates direct from Google !!
Report this comment
Samsung BIG FAIL…
Report this comment
All my respect for your opinion, i fully agree 100% all your words !!!
Thanks from a frustrated customer.
+ 1000
Report this comment
I totally agree with sammobile.
If Samsung wont give at least 2 years updates for their MID or high end phones…
Or doesn’t coperate with developers like cyanogen group…
I will definitely go for a nexus.
Google originals AOSP are much faster than samsungs roms.
Also….look at this…..a lot of fuc…. different versions of s3. Most are 1gn versions…..now there arr a lot of s3 with 2gb…..im starting to think that the i9300 is a fail versión.
I always say…s3 is not the iphones competitor….the nexus is the one.
Report this comment
Samsung didn’t even officially announced if the Galaxy S II and Galaxy Note will even receive Android 4.1.1 Jelly Bean update.
What Answer For S2 & More OLD Devices UPDATE???
Samsung Not Care Customer and Enviroment
Make any Devices,But Not Care Devices.
Think Old Device is RUBBISH.
Report this comment
SAMSUNG should pay more attention to customers.
to give a quick update.
Report this comment
EXCUSES
)))
Report this comment
well said!!!!!!
i am a frustrated customer like most of you when it comes to updates.
i moved from Sony because of this si-numbered updates and Samsung is following similar
path.
Samsung products are good and reliable but that’s not enough nowadays.
products must be supported as well in time.
Report this comment
Im a big fan of all my Samsung devices and dont worry too much about officail updates since I normally use custom roms, that said if the Nexus line starts seeing some cutting edge hardware I will swap in a second.. the LG device may be the start of this.
Report this comment
the lack of Exynos documentation is another big issue for me
Report this comment
My ultimatum is simple, no updates no more samsung!
Report this comment
agree
Report this comment
In addition with the statement above, also SAMSUNG should give an opportunity to those who have older device to enjoy latest software updates. We understand that this is marketing tactics in order their old clients will buy another new device to enjoy the latest software as of date. SAMSUNG please if you’ll listen to your end-users suggestions it ( might ) boost your sales. I have Galaxy SL running 2.3.6 GB, I want to experience ICS or even JB OS but they restricted the device to work only upto 2.3.6. So how come they assured to us ( referring to end user ) to buy more on Samsung products that in the end they’ve just leave us hanging..
Report this comment
+1000000000000000….
Report this comment
“I totally agree with sammobile.
If Samsung wont give at least 2 years updates for their MID or high end phones…
Or doesn’t coperate with developers like cyanogen group…
I will definitely go for a nexus.
Google originals AOSP are much faster than samsungs roms.”
+1
I like this article and if Samsung will not change their update-policy I will switch to a Nexus.
Even the missing source codes for Exynos are a BIG FAIL!
Report this comment
this is completely right
no one can deny the truth
Samsung always fail the users with updates
I have also decided to buy a Nexus device when i am going to change another handset
Report this comment
@ gti9003
I agree with your comment
Report this comment
i use a GS3 now
but i also wish Samsung could produce more updates for their previous flagship devices like GS2 and original G-Note
anyway, JB update for mine isn’t still available
so i still have to wait for the JB update to come to my country while the update is already available in European countries.
what is the point with this???
i can’t understand
they could have just given the update EQUALLY to all the countries……….
not everyone wants to do flashing ROM
Samsung should just have to think on behalf of their customers
just like Danny said, they must take Nokia as Examples
Report this comment
Hi friends!
This post is very good.
I bought Galaxy Ace 2 about 4 months ago. i had hope my phone upgraded to ICS or JB very soon but i’m regret now.
now i wish bought Galaxy Nexus.
Report this comment
i will only go for nexus phones form now on…big mistake that bought s2..
Report this comment
No more begging for Samsung updates, I am running cm10 on my note n7000 and my next phone will surely be a nexus.
Report this comment
In my opinion making too many devices is actual big fail for Samsung. Can somebody explain what is a reason for having several versions of S2, S3, Ace, etc.? And this brings to auful software support.
For example – my wife’s Galaxy Ace came with GB 2.3.3 and was updated to 2.3.6, that’s all.
I have S2, updates are coming with huge delays, first versions are full with bugs, etc. Even that phone is capable and with good hardware I doubt it will get JB at all.
Shall I remind what happened with S1 users and ICS update? Oh, yes, there is no ICS update for them. And there were ICS for Nexus with same specs…
In short – Samsung are not capable to support even their flagship devices… and my next device definitely will be Nexus! By the end of the day who cares about hardware if it runs outdated software?
Report this comment
+1
Report this comment
Samsung wants to control everything…
So when they release new phone they want customer to buy them..
Who the heck created the dialer reset issue on galaxy s2? So that users would want to buy new model of samsung? Heck?
I own s3 … but i feel like ive been robbed..
Look Note (N7000) gets new gallery app and launcher app on update..
While Galaxy S3 gets nothing?
S3 has been released 3 months ago..
and shit Note gets the most of the features of s3 and note II? both launcher and new app gallery.
What is this?
Report this comment
Samsung wants to control everything…
So when they release new phone they want customer to buy them..
Who the heck created the dialer reset issue on galaxy s2? So that users would want to buy new model of samsung? Heck?
I own s3 … but i feel like ive been robbed..
Look Note (N7000) gets new gallery app and launcher app on update..
While Galaxy S3 gets nothing?
S3 has been released 3 months ago..
and shit Note gets the most of the features of s3 and note II? both launcher and new app gallery.
What is this?
Do we deserve this?
Report this comment
+1000
these made’s me to looking for custom roms for my SGNote
I think REGION’s is the bigget problem for samsung phone’s update, if Samsung made universal Firmware for Devices the problem of update’s will be easier to solve.
Report this comment
Samsung has so many devices and it would be very helpful, if they declare the planned (and guaranteed) updates. (See also my comment at 11:20).
As an example:
Galaxy Ace, Ace Plus,… : Provided “as it is”, just bugfixes.
Galaxy S-Series: Two years updates
Galaxy Note-Series: Two years updates
Galaxy Mini / S Plus / Advance-Series: One year updates.
If they would do it like that, nobody will expect any updates with the Ace – and everybody would know that, when they buy the phone. Samsung has to plan this anyway, because they have to integrate the costs of the software and the updates, when they fix the price (otherwise it is a miserable management).
Report this comment
ICS S3 – New Gallery Apps
ICS S2 – GB Gallery Apps –*
Double Standard
Report this comment
Since the day jelly bean is announced daily, I do daily check for updates for my S3 but now I m very flustrated due to daily rumours regarding update first Aug than Sept than Oct more on that samsung keep mum on it, Now I feel hell with the updates.
If company can’t keep happy existing customer than company itself will exist from market.
Report this comment
its nice to see that these south koreans chipmunks were royally screwed by Apple for $1 bn … time to move to Nexus
Report this comment
Although I agree that Samsung should be more open about their upgrade plans, I still think that most people are overreacting here. The biggest mistake Samsung made was saying at IFA that the S3 Jelly Bean would rollout “Very Soon”. That “Very Soon” is what got everybody in an uproar in the first place! Otherwise, the only other official word from Samsung was “Sometime in October for the S3 and November for the S2 and Note”. It appears that Samsung has now “re-rolling out” the S3 Update for Sweden, so it looks like all is still on schedule. I just don’t get why so many here are getting all riled up!!
Report this comment
+1
Report this comment
Update List
S3 – Soon
Other Devices – Very Soon – -*
Double Standard
Report this comment
s3 international = s2 New CPU ,Display ,Skin only.
Report this comment
yes next phone will be a nexus…
Report this comment
Yes, its a mess i waiting Months for an s2 jelly bean update, and if an update comes out it has bugs!
No touchwiz anymore, only nexus phones in the future, thats the Bill for Samsung slow mofo update service!
Report this comment
Nexus Devices is Next My Choice
I’m Bad ,I’m Buy Samsung Phone.
Report this comment
Galaxy S1 – No ICS,JB Because HW
Galaxy Mini2,Music – Have ICS
Why???
Report this comment
I’m Waiting Answer For You ,Samsung.
Report this comment
They should opened source hardware , or Google must put this nonsence (fragmentation) down . The only solution is to make Samsung,Lg … to open source their hardware or not get android at all. Period
Report this comment
If I don’t get jelly bean for my s3 by the end of this month I’m buying an iphone 5
Report this comment
Lol. This is funny but this is what i like from sammy fansite.
They never praise samsung too much.
Report this comment
THANK YOU.
Was getting tired of the incessant blind praise being heaped on Samsung.
Finally an objective voice. The only way Samsung owners can expect to see their issues handled is by voicing them. Heaping praise on Samsung without addressing the issues is only going to ensure that the quality of service you experience plummets even further.
Report this comment
@iceddonut : If iPhone 5 is a real option for you, just do it;). The funny thing is, that both customers are not completely happy. The iPhone 5 users are crying because of the bad maps, the violett color cast in the pictures and the scratches on the phone. The SGS3 users are crying because of updates. It seems like there is no perfection in the world;), what a new knowledge:).
Report this comment
Spoiled brats, unless your phone is not working without JB(or any other update) stop whining.
Yes Samsung isn’t the best when it comes to updating their devices but most of you already knew this long before you got your samsung phone. Should’ve gone for a Nexus or iPhone instead.
As for me, I’m enjoying my S3 with or without the update.
And for the people whining about the Note getting better features with updates whereas the S3 basically stayed the same; typical case of ‘the grass is always greener on the other side’.. there’s always going to be something bigger, better, newer. Just learn to be happy with what you’ve got.
/2cents
Report this comment
my support to DannyD and sammobile. Samsung should really improve their updates and customer services. And we are not saying only for good of customers, but because it would really be pity if after so much of recent success Samsung became another nokia.
Report this comment
I am also planning to switch to nexus..Samsung Is discriminating india like hell..Updates takes 4-5 months extra comming to india…Even there complied date is same as other countries.But they dont release UPDATES on Time..
Report this comment
it all boils down to — is it so hard to anounce an update release date???
how irritating samsung…???
Report this comment
best article ever on sammobile
btw i have s2 and there is no single sign if they will update it to JB so im running cm10 and its running with a lot of bugs because of crappy no documention or sources :/
thank u Samsung this my last non nexus device -_-
Report this comment
BEST ARTICLE EVER. NOKIA ONCE WAS NUMBER ONE BYTR THEY FAILED FOR ANOTHER REASON INNOVATION.
HTC WAS NUMBER ONE BUT THEY FAILED OVER LOCKED BOOTLOADERS.
SAMSUNG IS NUMBER BUT THEY WILL FAIL OVER SLOW UPDATESAND BY NOT REALISING SOURCECODE.
I SEE SONY RISING AND BUT THEY WILL NEED TO DROP A LITTLE THEIR PRICES. THEY HAVE GREAT RELATIONS WITH DEVS AND GOOGLE (WANTS TO MAKE XPERIA S A NEXUS PHONE).
LG WILL RISE AGAIN CAUSE OF GREAT SPECS BUT THEY WILL HAVE ALSO TO FIX UPDATE RATES.
BOTTOM LINE. MAKE FEWER PHONES AND KEEP THEM UPDATED. RELEASE SOURCECODE AND MAKE CUSTOMERS AND DEVS HAPPY = WIN WIN WIN
Report this comment
Yes agree with u. Hope samsung will make moves fast from now on.
Report this comment
+10000
For example, country of Turkey samsung software support only 1.5 year.
If your device 1.5year old no new software updates and f*cked up.
I know because I have a many samsung device (omnia2, i9000, i9100 etc.)
Report this comment
@whoever_ch is trying to look smart when everybody is telling how pissed they are on samsung.
This is like a smoker area zone where non smoker shouldn’t be here telling smoking is bad for your health.
Well you got the idea.
Report this comment
Nooo samsung nooo… Dont give updates to your previous products… Only focus your new products… Your previous products are PIECE OF CRAP na… So for wat you need to give updates for those products… Only give your updates for the new and fresh products in market…
i was (were) a samsung fan… “sorry for my english”…
and now i am a NEXUS FAN…
GOOGLE NEXUS ROCKS…
Report this comment
Lack of sufficient hardware is such a lame excuse for not upgrading older phones (remember the original Galaxy S left stranded on GB?)
If Samsung say that again for upgrading any phone to Jelly Bean, we must ask them this: Is the hardware worse than Nexus S? Or is samsung developer team not good enough?
Report this comment
You can sait it again!!!
Good article … says the truth!!
Report this comment
*say it
Report this comment
hell with samohung
Report this comment
*samsung
Report this comment
There used to be a time when people needed updates because their product didn’t work properly.
Now people want updates because they want them, not because they need them or know what the update exactly offers them.
And it’s even worse that people judge a company when they lack updates.
What ever happened to the fact that a company delivered a decent product that doesn’t NEED any update to fuction properly… and lets PRAISE Samsung for not updating their devices with updates that aren’t fully functional (like some other companies).
Let’s hear some people that actually know why they so desperatly NEED the update in such a way that they are angry at Samsung for not delivering.
- what exactly does Project Butter mean to you.
- what other special features in the updates do you look forward to the most.
- what is wrong with your device now that requires the update.
- what major differences in Jelly Bean will serve your product the most.
Let the actual meaningful discusion begin.
Report this comment
Danny, had you came out like this earlier, bloodshed could have been avoided by angry consumers. But still, your statement is what I have been waiting for a year and a half now. All consumers want is not feel fhat they are being cheat and left hanging hi and dry. So, like most comments on top, a definite known period for updates for all machines by Samsung would help. For me, Samsung can only lie and deceive for so long but the day of honoring itself soon will come to an end. After first half of second quarter next year it will be Nexus for sure or even the goog old great UI like Apple. That is the one thing I missed the most- firmware stability. Consuners by results, not service. When Samsung say it will do that thing, it should do only that thing.
Report this comment
I can bet my SII that SII will not get full update or any if that matter. SIII will roll out in beginning of Second quarter for Asia for sure. Maybe they won’t even update SIII for some idiotic reason as they always say. They deserve to be sue for more times by Apple because they don’t know anything about anything.
Report this comment
10 min back i received this message regarding the update from samsung mobile..
Samsung Mobile Hi supreeth
The Android 4.1 Jelly Bean upgrade is now available to GALAXY S III owners in Poland and will gradually be introduced to users in other markets. Following this upgrades will soon be available for GALAXY Tab 2 7.0 & 10.1, GALAXY Note 10.1, GALAXY S II, GALAXY Note, GALAXY Tab 7.0 Plus, GALAXY S Advance, GALAXY S II LTE, GALAXY Music, GALAXY Chat, GALAXY Ace 2, GALAXY Beam, GALAXY Ace Plus, GALAXY mini II and GALAXY S DUOS.
From Samsung Mobile
This was my question:when is android jelly bean update coming in india?
Report this comment
6 months ago I bought the tablet P6800 Galaxy Tab 7.7 everything was great – stuffing, size, screen. The plate belongs to the category of premium. Samsung promised the Android 3.2 update to Android 4.0.4 in July – in the end Samsung sustainably date now October and the promised update 4.0.4 appeared. In support posts will be overwritten. Where to go so that Samsung have fulfilled our promise and renewed Russian users Galaxy Tab 7.7?
Report this comment
Купил 6 месяцев назад планшет P6800 Galaxy Tab 7.7 все было великолепно – начинка, размер, экран. Планшет относился к категории премиум класса. Самсунг обещал обновить Android 3.2 до Android 4.0.4 в июле – в итоге самсунг постоянно переносили дату вот уже октябрь а обещанного обновления 4.0.4 не появилось. В технической поддержки сообщения затирают. Куда обратится чтоб самсунг выполнили свое обещание и обновил Российских пользователей Galaxy Tab 7.7?
Report this comment
Samsung is good at hardware, this may come true as I love samsung smartphone and it also become top manufacturer on the world. But their software support like ics & jellybean update for all smartphone is REALLY A BIG FAIL like what this title said about. (Not all the phone eventually support those update)
For now, I’m better stick with cyanogenmod 9 for my galaxy w which give me a superior stock feel of android ics
Report this comment
I agree 100% with this article. I love the GS3 but when it comes time to replacing it, I have serious reservations about getting a Samsung again. If history repeats and I get the latest hardware again, Samsung would probably drop it like a hot potato again while releasing other products that would be running upgraded software. Their “coming soon” ploy is crap. If Google in the future end up releasing a nexus with removable battery and micro sim and high end specs, it could be my future phone now. I have so pissed at Samsung right now for releasing 3 versions of phones with Jelly Bean, whilst having the same time to work on Jelly Bean for the GS3 but failing to do it, yet it is their most popular phone.
Report this comment
My 5c for my devices.
Galaxy P1000 updates never came…had to flash foreign ROM
Galaxy Note not sure if/when jb will come. Scared to flash to due ice cream flash bug
Galaxy 7.7. Samsung’s abandoned child . Stuck on honeycomb
Galaxy Note 10.1. Waiting for jb……..
Watch out Samsung, when Microsoft plus pen hits the streets, you need to make sure people stay faithful to Samsung………and if Google made a pen device I would jump ship simply because of the software updates.
Report this comment
Why is galaxy tab 7.7 not getting jelly bean ?
Premium tablet with premium price .
Samsung area complete joke treating loyal customers like Crap . not happy will not be buying Samsung products again nor
Will I recommend them to many potential customers…..
Report this comment
I agree with the article, and would say more: it’s simply ridiculous, pathetic this Samsung policy update. It’s inevitable to us, customers, to ask ourselves: why the fuck Samsung doesn’t simply release these damn updates???
I have a galaxy phone and a p7300, every week I check at Sammobile and at others blogs/sites, and always I am disappointed.
I don’t know, it’s like Samsung authorities were some kind of arrogant and stupid “Gangnam Style guys” that only think at selling phones and tablets, but really giving a shit for it happens after…
Total lack of respect… And ok, you got my money this time, but of course my next tablet WILL NOT be a Samsung’s one!
Report this comment
Whenever I see posts like this I can’t help but laugh. Simply put Samsung make phones and they want you to keep buying their phones … one way they acheive this is by putting newer software on there upcoming modles to make you want to buy it even more. Sure they can put JB on GS1/2 quite easy but why? because that would eliminate one of the reasons customers have to update phones… and it isnt like Samsung is the only maker guilty of this.
if you want the latest updates all the time you do have options: Nexus, custom roms, iphone
Report this comment
MAYBE WE SOULD WRITE IN KOREAN! MAYBE, JUST MAYBE..SAMSUNG WILL UNDERSTAND. JUST ANOTHER FRUSTRATED CUSTOMER. DONT WANNA SOUND SO RACIST BUT SAMSUNG JUST KILLS THE HELL OUT OF ME. AND KNOWING THAT THERES ANOTHER BETTER S3 DOESNT HELP EITHER!!
Report this comment
I agree with the article. Samsung are really slow when it comes to updates. I do understand that as a company they are more interested in profits. But to not look after their existing customers doesn’t make any sense either. If Samsung don’t look after their existing customers I don’t think they will be buying any more mobile devices made by Samsung. I for one will be seriously consider a Google phone as my next smart phone.
I don’t know why the update process cant me made easier or simpler, like Microsoft windows. Maybe Google needs to get together with its OEM partners and work out a simpler and faster firmware update process. Google announced Jellybean earlier in the year and now some 6 months later Samsung Galaxy S 3 and for that matter the other OEM devices are still waiting for the firmware update for Jellybean.
Report this comment
Samsung must release firmware global (ODIN) firmware versions to enthusiasts at least.
At least…official AOSP versions…
If not….they’re gonna miss a lot of future customers….
I wanted i9250….really…just didn’t go for that phone because of the battery vs S3.
Report this comment
Why is it a fail?
Why should they upgrade the old devices at the same time as the new released devices? They run a business – their business is to sell phones… Not everyone is a tech head like most of us. They want a nice phone with nice features. Most probably never know about – or know how to update their phone. And what better way to get these people is to entice them with new ‘features’ in a new phone.
Do you expect your LED TV company to provide you with software to make it 3D .. No why would they. If you want 3D you buy a new TV.
The same goes with phones. You buy them for that they have today – and not what they MIGHT get in the future. And it is only natural that an older device is down the pecking line and will get an upgrade at a later date than the newer devices…
Common Sense people and a bit of realistic thinking.
If you want the latest – buy the latest otherwise just wait your turn.
Apple does one version a year. Jelly Bean was launched mid year and we have K-Whatever coming soon a few months later. Be grateful for what you have – and the features you will have when you do get it.
S3 will be first .. then S2 – it amazes me that the S2 guys demand a new version at the same time – or before the S3 … sheesh.
Be thankful you don’t get the ‘latest version’ with all the goodies ripped out giving you a new version number by none of the features like iOS.
Report this comment
Time is gone and wasted. I changed my OEM to Sony and NEXSUS
Report this comment
Monoclonal26, just for the record, are you speaking on your behalf only, because most are not probably as filthy rich as you, as most of us had to earn a living with difficulty, boy. “Mono” what is that stands for in relation to your call sign, I wonder?
Report this comment
Oh, and moreover, at the least iOS releases contained fixed bugs without additional BUGS to wait for the next firmware update!! What Samsung could have done is just release minor updates until the the primary update is ready. Why because filling in comments such as this comment box still buggy and very difficult to maintain or relocate the cursor on sentences should I need to delete or insert a line of comment.
Bottom line no matter what it still s…k And why do I have to waste more time looking for Custom Rom at my own rish of course. Just release the d…. official rom and that will be it. I don’t think it is a hard thing to do. And, if the developers are having problem meeting the date line release of official firmwares to all machines, then Samsung should stop releasing new machines and stop branching them off to infinity!!!! It is completly rediculous. Remember, less is more? Huuummm…
Report this comment
my 7.7 wont get jelly bean!!! damn samsung
Report this comment
I couldn’t say anything more… totally agree. I have long abandoned any updates from these guys in favor or custom ROMs, which is far more impressive considering these are made by a community of developers. The problem is with their production, they saturate the market with a gazillion phone models with very little or no software support at all. IMHO, they should only have 1 phone for each level… high-end, mid-range and entry-level, plus 1 phablet and 1 tablet. That way, they’ll have less things to worry about in software update deployment and implementation. They should have learned something from their competition (Apple) and history (Nokia). Or is that kind of thinking already patented by the other side?
Report this comment
A few years ago I dumped nokia for the very same reason, I think now it is time for Samsung too.
Samsung guys listen to your customers, see for yourself how negative press you are gathering. Mark my words “thou shalt reap what you sow”
Report this comment
This is so true, I had a SGS2 for myself and was pretty happy about it initially, no doubts the phone has a superb response to its features and somehow i do feel it beats SGS3 (not mentioning the hardware part) but one thing that stands apart is that these days samsung has already forgotten SGS2. No talks about it not even mentioning its name anywhere. As for updates, samsung is the worst choice for me now. Its better to switch to HTC or APPLE. Samsung doesnt seem to provide any update for the phones but yes is always keen on updating its version of KIES every now and then.. Be informed my dear samsung people, what we are interested in, is the update for the phones that we use, not that goddam KIES of yours. Your entire focus is on SGS3 for now, what about us the users of SGS2. Remember its we who made your galaxy series a big success and for the SGS3 users, i bet the pain we SGS2 users are experiencing right now will be yours soon too, just let these people come out with another phone say SGS4.
Report this comment
+1 For @indiiyan
Report this comment
I’m Haven’t A Lots Of Money To Buy You Phone For Update
Samsung Think ,Made New Phone But Will Kill Old Phone ,Think Old Phone is RUBBISH.
Samsung Care New Devices but Not Care Customer and Enviroment.
Report this comment
+100 for this article ….
and guys,this is not only for Android , Samsung did same thing with bada.
most of the wave user got bada 2.0 update with 9-12 months of delay.some of the countries are still to get bada 2.0 update which was scheduled for July 2011(almost 1 year back).
and after long delay, Samsung provided wave users buggy OS…feature less…Memory leakage due to which user need to switch off their mobile every day..
and now,there are no bug fixes,no more bada development…this is biggest SHAME Samsung…You can’t provide your existing customer buggy OS.
“This is my humble request to the author of this article,Please mention about Bada and Bada 2.0 updates failure in your article.”
Apple , Nokia are really very good in customer support…Apple provided iphone 3gs ios 6 update… Nokia still providing 2 year old devices update…
I know Nokia is currently not as strong as Samsung or as they were before.
But,I think , Nokia will rise again and will come strong against Samsung if Samsung treated their customer like this,as Nokia’s fan base is still strong.
Thanks…
Report this comment
Samsung Can’t Kill Apple
Report this comment
There really is no reasoning with some folks here. Some people simply insist on stomping there feet like a 2 year old “BUT I WANT IT NOW!!!!!” LOL
Samsung said October for the S3 and it’s currently rolling out, so why the fuss?
As far as the S2 whiners go: It has already been said that the JB Update will come approx. 1 Month after the S3 gets it. Samsung NL confirmed it for release in November. SO WHY THE HELL ARE YOU GUYS BITCHING ABOUT IT NOW????????????
If you really want to be pissed, then be pissed at the blogs like this site that massively spread the rumors without EVER hearing official word from Samsung! The Insiders are sooooo reliable LOL!
You guys are truly hilareous!!
Report this comment
This has become a problem for all customers these days, these firms keep on saying how important we as customers are to them and about great customer service they run for our benefit and all the rest, so when you ask a question you get those famous words “Sorry we have no information on this” well can you find out and let us know “Sorry we have no information on this” and on it goes. It’s now starting to look as we are only cash cows to these firms and just to sit in the corner with our mouths shut.
iechyd da
Report this comment
After having Galaxy S and Galaxy S2, I’m considering moving away from Samsung and replacing it with HTC or LG Nexus 4 (I believe this will be the name of the new Nexus)
Samsung were never good with software and firmware updates.
With the fast moving technology there are no big differences in the hardware and I can sacrifice few hardware advantages for firmware freedom and regular timely updates.
Report this comment
I think why Google decided to have their own Smartphone for us to give an option to choose either to stick with the Hardware developer ( Samsung, LG and etc.) or to choose the software developer who has a smartphone model. Hmmm..Sounds interesting.. Anyway, the best option for now is to migrate to Google Nexus best device or still waiting for late updates from the hardware maker.. It make sense…
Report this comment
I’ve got a Galaxy 8.9 tab which is less than a year old. I would expect, at least for the first year, Samsung would honour its promises to upgrade the OS. We have been promised ICS several times, and it has appeared in other parts of the world on this model,but not in the UK. I’m not expecting Jelly Bean, although that would be very acceptable. I do not want to mess around ‘rooting’ etc and risk a total failure.
If Samsung believe they are encouraging people to buy new models by this policy, thereby generating more business, they are wrong. If I were to get a new tablet it would probably be from a company that honours its upgrade promises. I’d still be looking at an Android device as I wouldn’t have anything from Apple even if it was given away free!
Report this comment
Its not True!!
every Cell phone company has same update policy.
except Google Nexus devices.
Report this comment
I agree as well on this article, particularly on this:
“Samsung your first priority is to listen your customers, you will not make them happy your sales will eventually go down, which we don’t want.”
I’m a P6800 owner and if they will not provide jelly bean update on this, I may think of not getting Samsung for my future devices. Just like what I did on HTC when they didn’t provide update to ICS. I’m sure a lot of Samsung users feels the same way and if all users of P6800 (Tab 7.7) will all feel that way, I’m sure it will have some effect on Samsung’s sales. Just like HTC. I’m sure a was disappointed as well on the HTC DHD.
Support and update is very crucial on devices like these.
Report this comment
@ BeyongGalaxy – not sure where you get ‘filthy rich’ from that statement, and for the record I have just moved to the S3 after ending my 2yr contract on the S1. Each to their own mate. But a phone every 2 years isn’t rich.
As far as I see you are the selfish and unrealistic one and expect a 18mth old phone to have a software upgrade at the same time, if not before the newly released handsets.
And no one is making you look for ROMS and risk your own phone.
And an FYI “boy” – Monoclonal is a scientific term based on my career in Science. You might learn that one when you finally reach grade school.
Samsung says October for the S3, it’s these blog sites with their ‘internal source’ that want their 5 minutes of fame by presenting rumours as facts. Blame them.
In the mean time, get in line and wait like the rest of us for the JB upgrade. Your turn will come in priority of newest to old. A normal business model. Not a “BeyongGalaxy” business model. Maybe that is why you are not ‘filthy rich’.
Report this comment
Hi Truden – Thanks for your comment. But can you tell me when HTC and LG are getting their JB updates?
Motorola updates are only just starting to leak as is HTC who also says “October”. LG I believe are estimating Q1 2013.
I know the wait is painful, but Samsung is ahead of the pack.
Who knows maybe they were waiting for 4.1.2 and will go straight to that … any ideas wise ‘inside source’ ???
Report this comment
SamMobile ……..Thats Right …..i have I9070 that i buy last month but no ics update is for this device so at same price i will now sadly go to but htc phone with jelly beam
SAMSUNG IS BIG FAIL ABOUT UPDATE .
IF YOU NOT GIVE WHAT THE USER WANTED ……..SAMSUNG WILL FAIL
Report this comment
I think this article had made history in SamMobile with most comments………………………
over 100 comments
that’s quiet amazing
Sadly, all these comments are the beginning of the FAILURE of Samsung……….
They should probably change themselves by now……..before it is too late……
It is clear that they are about to lose so many customers (about 50)
yes, 50 is less compared to 20 millions………
but who knows, one day there may be 20 million comments under this article…
Report this comment
Yeah they don’t give a fuck about the guys with an exynos chip in it. They leave us in the cold once we bought the device.
Therefore i am a hardware seller. i bought myself and some others a samsung but now never would sell or buy myself a samsung. They will start to loose everybody at the end. Therefore maybe a Nexus for me. For my clients i buy them iphones now. (me verry verry sorry
) But it’s the only thing where everything just works. Look at Kies from Samsung. They should get an award for crapiest software ever. It’s even worse than itunes 
F Y Samsung. I am sure that there is allready more than 10000 euro’s PROFIT gone for you guys.
Report this comment
s2
Report this comment
No more Samsung for me, that´s for sure.
Report this comment
I stopped buying products Samsung and told all his friends about this greedy corporation and its relation to the buyers. Now I’ll always be ignored and not to buy Samsung products. Do not buy these defective products.
Report this comment
Im a very happy guy with my own SG-GT-I9100 (S-II) with the 4.0.4 original ROM software and it does work “okay”. But I’ve been waiting – like all of you guy’s for the 4.1. It does really pi… me off that we/I have to wait soooo looo…..oooong “Zzzzzzzzzz” – for it to be updated. Maybe the Samsung guy’s are runing out of wordbooks and are lacking of words and think “It’s easier to shut the f… up about it all, than come out with some crappy explanations when we can have a bowl of rice and sea-weed-tea in Sam-Los Cantinos-sung”. Just something about when we can expect the updates to arrive? ((((?))((?)))) <- VERY frustrating this is…. Gggrrrr….!!!!
Report this comment
S2 User More Than S3 User ,DannyD
Please Send Our Comment To Samsung.
Report this comment
And that’s exactly why I have chosen to switch to another make other than Samsung. I previously had Galaxy Note and now I have Galaxy S3 but Samsung has made me wait for a long time now. In August or September there were news that the new jelly bean will be rolled out in the end of september but nothing till date… I just read today that Google Nexus will get 4.1.2 whereas we, who paid fortunes to get the Note and S3 and still waiting for update… Its a great phone, the S3, but I am no more waiting… Bye Bye Samsung…
Report this comment
+1024
Report this comment
Tab 7.7 owner here..
Still no ICS for my region and now I won’t get JB.
First and last Samsung device for sure.
Report this comment
Much gratitude to DannyD + team SAMMOBILE for finally having highlighted this serious issue for the lot of us. Now on to my critically urged todo list for Samsung in no particular order:-
~ 1ST and foremost STOP with the flooding of a single product series (Galaxy). The fastest way to irrelevance are the Nokia Symbian S60 fiasco. Too much phones and not so much differentiation on top off clearly stretched developmental resources. For the love of God man who’s the dumb @55 who’d thought that Android PMPs are a good idea!? Galaxy Music gets JB 1st over the proper phones +tabs? Fire the guy….NOW… Actually when you think about it there’s something seriously wrong w/ your products + R&D people or thought process. We the users are paying you good money to fix that goddamn prob now.
~ FIRE the cruddy devs and HIRE the more capable ones available in the international Android dev community. No I’m not kidding… It’s patently clear by now that Samsung HQ’s in-house team are woefully equipped right from decision making at the top down to the ranks. And while we’re at it I highly recommend that Mr.Steve Kondik aka cyanogen put out a final notice. His energy are blatantly wasted there.
~ When indie devs point out that you’re doing something “closed” and wrong in the “open” space, you listen. Period. No ifs no buts. For Android or maybe in the future Tizen. It’s only irrelevant in the closed plays such as maybe the WP8 or W8 initiatives. If you can’t tell the diff then you’re in for a sh*tstorm you won’t get out of.
Better yet will any of you my South Korean peers translate everything of the above and go viral w/ it over there? Tyvm in advance.
/i9100g user (thank God for CyanogenMod 10 + codeworkx + teamhacksung)
Report this comment
One thing that I agree with here is that source codes must be released. But as for updates to new Versions of an OS I am not so sure. Updates that correct security issues must be done ,but if your phone works fine on ICS or GB then so be it … I mean to say that we would all love to have the new features in JB but for free at no cost at all to the end user, Im not so sure about that. Apple on the other hand basically force you to update and correct me if I am wrong but you do not get all the features in the update. I dont think you could get SIRI on the Iphone4 . Imagine getting Jellybean but not getting Google Now WTF.. or worst getting a so called upgrade on your Iphone 4s to IOS6 and losing google maps. I just wander how many would pay for software upgrades, if this was an option would you pay and how much would you pay. I not talking about Open source licensing. I am just asking the question “would you pay for new versions of software?” In saying that the OEM must keep your device up to date in that version of software IE as long as its called Jellybean all jellybean version your device will get. I know i would pay $20 to $30 for such a services
Report this comment
BLOODY TRUE !!! Well said and Support 1000X..
Report this comment
totaly agreed, samsung must listen to the costumer need and not only making mobiles, look at apple this year they only make iphone5 and samsung make four or more mobiles (s3,note2,Smini…) this type off war between the two companies should be ended at the time being and let samsung focus on firmware off their top smartphone (android), we need to be updated with real software and not to wait for long and long time to get update, also the updates must be at once into all country, why europe get their update first then other country gets their update 3 months later!!!??? this problem need to be solved and all updates goes to all country in the same day.
Report this comment
honest article.
Report this comment
Samsung Make Phone For Kill Apple —> Galaxy S ,S2 ,S2mini ,S3 ,S3 Mini…BlaBlaBla
Care For Update Only Newest Flagship
Apple Make Phone —> Iphone 1 ,2 ,3 ,3GS ,4 ,4S ,5
Care Phone Update
Samsung Fail……
Samsung Can’t Kill Apple 10000000%
Report this comment
+100 for this article ….
and guys,this is not only for Android , Samsung did same thing with bada.
most of the wave user got bada 2.0 update with 9-12 months of delay.some of the countries are still to get bada 2.0 update which was scheduled for July 2011(almost 1 year back).
and after long delay, Samsung provided wave users buggy OS…feature less…Memory leakage due to which user need to switch off their mobile every day..
and now,there are no bug fixes,no more bada development…this is biggest SHAME Samsung…You can’t provide your existing customer buggy OS.
“This is my humble request to the author of this article,Please mention about Bada and Bada 2.0 updates failure in your article.”
Apple , Nokia are really very good in customer support…Apple provided iphone 3gs ios 6 update… Nokia still providing 2 year old devices update…
I know Nokia is currently not as strong as Samsung or as they were before.
But,I think , Nokia will rise again and will come strong against Samsung if Samsung treated their customer like this,as Nokia’s fan base is still strong.
Thanks…
Report this comment
copytec, Good deal. I would even pay at $ 30.00 seeing that Samsung can not and will not be able to pull their socks up. But if we have to pay in the future that means a company do not have the bucks to afford for 20 programmers a month. And why would we have to pay for updates, instead of including this cost on top of the sale price of a phone? Just add extra surcharge for firmware updates. But this is dealing with the problem at the end not at the root. And we know what is the root of the problem, which is not not enough money to hire more developers. And it is not lazyness either. We know and Samsung knows it!!
Report this comment
.
Samsung is careful about releasing updates because they don’t want to be sue by Apple again?
Report this comment
My Galaxy Note is an incredible mix of hardware and software: the best phone ever (after Note 2)… but this policy about updates let me think that my next smartphone would be a Google Nexus…
Report this comment
I can not imagine ever to buy a Samsung phone again:
We have three touch screens: Wave II, Galaxy Young and Galaxy S2 and all three of them were at the service center for repair:
both Galaxy got each new mainboards and new display due to low quality.
The Wave II needed a software update since Kies messed it up.
The Wave series has a reliable hardware but horrifying software BADA.
I will get Nokia or SE next time.
We planned to get a Samsung Tab before but it will probably a Acer or Toshiba or something like that.
Good bye Samsung!
Work hard or get down.
Report this comment
BIG FAIL on their updates..im working in authorized service center.less support in software…
Report this comment
+100000000000000000000000000000000000000000!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Report this comment
That is what defines GOOD producer of Android phones… UPDATES!!!
We can ONLY hope that Google at some time in the future would make updates at least for high-end Samsung phones… (finally we would get rid off AWFUL TouchWiz)
Report this comment
I Brought Samsung Galaxy Tab P1000, It was a world of fancy, but with just Froyo to Gingerbread it took 1 Year and then further no updates, Phones with similar specifications got ICT, too bad Samsung.
I Brought Samsung Galaxy Ace s5830 but It took 8 months or more to get 2.3.3 to 2.3.6 and now no more updates
I Brought Samsung Galaxy Note , It took 1 year to get ICS 4.0.4 lates, but not sure about future of Jelly Bean or Key lime Pie.
I guarantee, my next smartphone will never be from Samsung, If the Samsung is keen on listening to customer instead of making own market space, they should stop so much of developments on 10000+ varities of galaxies and concentrate and make customer happy for the existing galaxies instead…
Very Very Very disappointing company, what happened with Nokia is visible with Samsung if they don;t start listening to customers….
Report this comment
This is precisely why i switched to nexus line couple of months back after selling my S3; and I’m really glad I did it. Since the switch I got 2 updates & never have to worry about updates again!
Whatever new nexus device will be; what ever the next nexus OEM maybe; I’ll buy it. (Rumor says next nexus phone will be a LG & I can’t wait for it)
Report this comment
i hope samsung corp hear about this…….
Report this comment
Sammy, You failed me as a Galaxy S Vibrant owner. I went to HTC Thunderbolt. Now I am back to Samsung Galaxy Note 2. I expect timely updates this time since the Note 2 is a flagship product. Don’t fail me again. Thank you. Cheers
Report this comment