Posted by Abhijeet M. 11 months ago

Samsung acknowledges region-locking on Note 3 was a bad move


note-3-diagonal-feature

Yes, it’s that blasted region-locking issue on the Galaxy Note 3 that we’re talking about again. This time, it’s to let you guys know that Samsung has acknowledged that region-locking the Note 3 has been problematic for the users, and is currently looking at how to improve things in the future. They aren’t going to remove it from current devices, but yeah, they’re going to be taking user feedback to heart; well, at least that’s what they say.

Samsung issued the following statement (translated from German, so don’t mind the improper grammar in places):

“We assure you that the pleasant and smooth user experience for our customers with Samsung products is a top priority for us. Of course, we take customer feedback to heart.
The fact that the regional SIM Lock function ensures this degree of uncertainty , we did not expect . Therefore, we collected and analyzed the many questions in the last days .
The regional SIM lock feature on the latest Samsung products will remain in place. We are currently examining intensively However , how can we optimize and simplify the procedure for total customer satisfaction. To answer all the questions satisfactorily , but we still need some time .
If users previously have problems with the deactivation of the regional SIM lock function, they can contact customer service . This supports like the activation process so that customers can use their device without restrictions.”

As you can see, Samsung did not “expect this level of uncertainty” as a result of the region lock, though if they had coded the lock properly – which would have let everyone unlock the device for use with any SIM in the world by activating it with a local SIM first, something it doesn’t do for some users right now – the region lock might never have been such a huge issue in the first place.

It’s also disappointing that current devices will continue to sport a region lock, and we hope Samsung changes its stance on that decision. For now, don’t forget to head to the nearest service center if you wish to remove that region lock, and keep your fingers crossed for Samsung not implementing such poor ideas in future devices.

Via

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12 comments on “Samsung acknowledges region-locking on Note 3 was a bad move

  1. akmes 11 months ago said:

    Nothing concrete. I suppose, that Samsung management should keep their fingres crossed, because not so many people (at least here, in Russia) know this problem, but who is informed will think twice.

    Report this comment

  2. Saleen NS 11 months ago said:

    We all love freedom.
    Blocking the things we buy will always be a bad move.
    Examples: locked bootloader, region lock

    Report this comment

  3. Phoenix2 11 months ago said:

    You know, good on them for recognising its a bad thing. In New Zealand the sim lock doesn’t seem to apply – at least, there was no sticker on the box when my brother got his – but at the same time, this frustrated so many people around the world.
    So good job Samsung, for listening. Let’s see what happens next.

    Report this comment

  4. sad_but_cool1 11 months ago said:

    Region sim lock , knox,no warranty.locked boot loader, no downgrade. whats next samsung?

    Report this comment

  5. hazemdarwish 11 months ago said:

    Pls any one explain the region-locking on Note 3 when happen??

    Report this comment

  6. jerbox 11 months ago said:

    REGION LOCK IS BAAAAD, WASTING MONEY, REMOVED REGION LOCK SAMSUNG…….

    Report this comment

  7. tcntad 11 months ago said:

    Now remove Knox as well

    Report this comment

  8. zolom 11 months ago said:

    Hope that this Knox irritation will be addressed as well; At leat maintain two flavours of bootloader Knox and Knox-free

    Report this comment

  9. martindale 11 months ago said:

    “Of course, we take customer feedback to heart….The regional SIM lock feature on the latest Samsung products will remain in place.”

    A more accurate translation from the Korean HQ original:
    “La la la la la I’m not listening to you…”

    Report this comment

  10. mekongsailor 11 months ago said:

    Maybe I’ve some good news concerning this topic! A friend of mine (living in The Netherlands)activated his phone the right way and was still unable to use his local Thai Sim Card. He made a video of this and that video was posted on many internetfora as an example that Samsung was lying about the activation process. Yesterday he received an email from a friend (who was having the same problem) that the phone suddenly accepted his Thai Sim card. My friend tried it and indeed, his card did work also. So, a secret update from Samsung or a real miracle? In the latter case, we have not to thank Samsung but The Pope!! :-)

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  11. m_behtari 11 months ago said:

    “We all love freedom.
    Blocking the things we buy will always be a bad move.
    Examples: locked bootloader, region lock
    REGION LOCK IS BAAAAD, WASTING MONEY, REMOVED REGION LOCK SAMSUNG…….”
    Why do you (Samsung)think you do good work about this products… why????
    A lot of company put some limit on their products and finally all of them condemned to lose…

    Report this comment

  12. fredbresil 11 months ago said:

    I bought an unlocked S4 in France and I’m now unable to use it abroad because of zone lock.

    - I’m in touch with Samsung France for 12 days, which keep telling me they will send me an unlock code but I have to wait because the process take time (!!)
    - Sent an email to consumer service 5 days ago. My message is STILL UNANSWERED!!
    - Posted on Samsung France and global page request for help. On the french page, they said they try to help, asked for support identification to help in the process and so far nothing new.

    Resuming, so far Samsung France can’t even figure out when they will be able to provide a solution. First and last Samsung smartphone I buy.

    Report this comment

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