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Thread: Note 10+ advice please

  1. #1
    Junior Member
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    Apr 2021
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    Note 10+ advice please

    Hey all. Im new to this website and I am here because my note 10+ that I purchased says its up to date when it is running UI 2.0 and the January 2020 security patch. Talked to Samsung and they were of zero help and I even went to a repair shop that was given to me via their website and they too would not help me because they didnt know anything about my carrier? All they said was call my carrier so I did, twice, and they said they reset something or other on their end and that the update should work but here I am. I have no idea what this all entails or even which firmware I need to use. Any help will be appreciated. My phone is SM-N975U carrier is H2O if that matters for anything. Thanks in advance.

  2. #2
    Premium Member
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    Jul 2012
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    Quote Originally Posted by jmajewsk83 View Post
    Hey all. Im new to this website and I am here because my note 10+ that I purchased says its up to date when it is running UI 2.0 and the January 2020 security patch. Talked to Samsung and they were of zero help and I even went to a repair shop that was given to me via their website and they too would not help me because they didnt know anything about my carrier? All they said was call my carrier so I did, twice, and they said they reset something or other on their end and that the update should work but here I am. I have no idea what this all entails or even which firmware I need to use. Any help will be appreciated. My phone is SM-N975U carrier is H2O if that matters for anything. Thanks in advance.
    Hi there

    Could you go to Software Info on your device, screenshot is from top to bottom and post it here?

  3. #3
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    Click image for larger version. 

Name:	Screenshot_20210404-102333_Settings[1].jpg 
Views:	10 
Size:	347.7 KB 
ID:	17003

  4. #4
    Junior Member
    Join Date
    Apr 2021
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    Quote Originally Posted by henklbr View Post
    Hi there

    Could you go to Software Info on your device, screenshot is from top to bottom and post it here?
    Click image for larger version. 

Name:	Screenshot_20210404-102333_Settings.jpg 
Views:	4 
Size:	347.7 KB 
ID:	17004

  5. #5
    Junior Member
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    Apr 2021
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    Anyone able to help me out?

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