Hey all. Im new to this website and I am here because my note 10+ that I purchased says its up to date when it is running UI 2.0 and the January 2020 security patch. Talked to Samsung and they were of zero help and I even went to a repair shop that was given to me via their website and they too would not help me because they didnt know anything about my carrier? All they said was call my carrier so I did, twice, and they said they reset something or other on their end and that the update should work but here I am. I have no idea what this all entails or even which firmware I need to use. Any help will be appreciated. My phone is SM-N975U carrier is H2O if that matters for anything. Thanks in advance.