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Thread: Samsung pass & Samsung secure folder don't work!

  1. #1
    Junior Member
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    Samsung pass & Samsung secure folder don't work!

    Dear Samsung team,

    I have a problem with My S10plus SM-G975F is:

    -Samsung pass don't work: Service is temporary indisponible
    -Samsung secure folder don't work: Service is temporary indisponible
    -Samsung health as well

    My phone have never been rooted or installed something wrong.

    it seems something realted to knox

    Can you help please. Ineed samsung pass and secure foldert they are very important for me.

  2. #2
    Administrator
    Join Date
    Jul 2012
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    8,670
    Quote Originally Posted by Wassimexport [ Login above or register to see download links. ]
    Dear Samsung team,

    I have a problem with My S10plus SM-G975F is:

    -Samsung pass don't work: Service is temporary indisponible
    -Samsung secure folder don't work: Service is temporary indisponible
    -Samsung health as well

    My phone have never been rooted or installed something wrong.

    it seems something realted to knox

    Can you help please. Ineed samsung pass and secure foldert they are very important for me.
    Hi there

    Could you install/run this app, and send a screenshot of the "general"-tab: [ Login above or register to see download links. ]

  3. #3
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    Hi attached the screen shot of the "general"-tab

    [ Login above or register to see download links. ]
    [ Login above or register to see download links. ]

  4. #4
    Administrator
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    Quote Originally Posted by Wassimexport [ Login above or register to see download links. ]
    Hi attached the screen shot of the "general"-tab

    [ Login above or register to see download links. ]
    [ Login above or register to see download links. ]
    Thanks for your screenshots, but I meant the app posted in my previous post: [ Login above or register to see download links. ]

  5. #5
    Junior Member
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    [ Login above or register to see download links. ]
    [ Login above or register to see download links. ]

  6. #6
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    [ Login above or register to see download links. ]

  7. #7
    Administrator
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    Quote Originally Posted by Wassimexport [ Login above or register to see download links. ]
    [ Login above or register to see download links. ]
    As I thought: your KNOX has been set to "1"

    Where have you bought your device?

    KNOX can only go to "1" by:

    1. By "ROOT"ing your phone
    2. By flashing "Custom ROM" to your phone

    You can't reset KNOX to "0", so you can never use those options again...

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