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Thread: why cant i find my model number on sammobile

  1. #1
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    why cant i find my model number on sammobile

    hi i have the SM-S737TL and i cant find it on the firmware list can anyone help me , thanks

  2. #2
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    Quote Originally Posted by stateofwar [ Login above or register to see download links. ]
    hi i have the SM-S737TL and i cant find it on the firmware list can anyone help me , thanks
    Hi there

    Could you go to Software Info on your device, screenshot it from top to bottom and post it here?

  3. #3
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    i dont think i can get to software info. the phone stopped booting up and i could not even get to recovery , i finaly have flashed the stock firmware and now it will get to recovery and it will try to boot up stuck on tracfone screen , i can not figure out why , if there is a way from what i have told you to get to software info can you tell me , thanks

  4. #4
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    Quote Originally Posted by stateofwar [ Login above or register to see download links. ]
    i dont think i can get to software info. the phone stopped booting up and i could not even get to recovery , i finaly have flashed the stock firmware and now it will get to recovery and it will try to boot up stuck on tracfone screen , i can not figure out why , if there is a way from what i have told you to get to software info can you tell me , thanks
    If you flashed the stock firmware already and still have problems, something else is probably wrong with your phone

    Go to a Samsung Service Point and let it checked

  5. #5
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    Samsung Service Point ? how do i get there , and thank you for your help

  6. #6
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    Quote Originally Posted by stateofwar [ Login above or register to see download links. ]
    Samsung Service Point ? how do i get there , and thank you for your help
    You'll have to ask Samsung in your country

  7. #7
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    yes i found a place thank you so much for your help , i was just wondering if you could answer my original question , why does my phone not appear on sammobile ?

  8. #8
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    Quote Originally Posted by stateofwar [ Login above or register to see download links. ]
    yes i found a place thank you so much for your help , i was just wondering if you could answer my original question , why does my phone not appear on sammobile ?
    That's why I need a screenshot of the Software Info (from top to bottom) of your device...

    Than we can add your model also to our database when firmware is available

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