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Thread: FAST download for Premium subscriber DOES NOT WORK!

  1. #1
    Junior Member
    Join Date
    Jun 2019
    Posts
    6

    Exclamation FAST download for Premium subscriber DOES NOT WORK!

    Tried to download Firmware for my Galaxy S8, but the FAST download doesn't work, it keeps sending me to Premium payment page. This really make me crazy.

    Firmware Download link:
    [ Login above or register to see download links. ]

  2. #2
    Administrator
    Join Date
    Jul 2012
    Posts
    5,605
    Quote Originally Posted by jamestien [ Login above or register to see download links. ]
    Tried to download Firmware for my Galaxy S8, but the FAST download doesn't work, it keeps sending me to Premium payment page. This really make me crazy.

    Firmware Download link:
    [ Login above or register to see download links. ]
    Hi there

    This is, unfortunately, an annoying bug on our site

    See FAQ: [ Login above or register to see download links. ]

    Log OUT in SamMobile completely (forum & site). Start Chrome in INCOGNITO-mode (or use an other browser)

    Sorry for the inconvenience caused...

  3. #3
    Junior Member
    Join Date
    Jun 2019
    Posts
    6
    Tried the method you suggested, logged out from all active page and tried with other browser. Guess what? NOT working.

  4. #4
    Junior Member
    Join Date
    Jun 2019
    Posts
    6
    Its not the login issue, i can log into my account without problem, everything was fine until I hit "Fast Download" button.

    To make picture clear:
    - If you hover your mouse on to "Fast Download" button, you can see the link it redirects is "https://www.sammobile.com/Premium". I am already paid for Premium and logged in system, how the hell it keeps sending me to Premium page? (Yeah, the "ask premium" thing work$ and has no bug, i have no doubt about that.)

  5. #5
    Junior Member
    Join Date
    Jun 2019
    Posts
    6
    See the picture, after I clicked "FAST DOWNLOAD" it sends me back to PREMIUM page even when I am still logged in!

    Tried to contact support, it stuck at download URL link input box which I've already entered correctly. Can't download, can't contact the support. Only thing works I guess is the premium page asking for subscription.

    [ Login above or register to see download links. ]

    [ Login above or register to see download links. ]
    Last edited by jamestien; 24-06-2019 at 09:20.

  6. #6
    Administrator
    Join Date
    Sep 2011
    Posts
    1,025
    Hello,

    We updated your account.

    Please try again.

    Please try in incognito first.

    Let us know

  7. #7
    Junior Member
    Join Date
    Jun 2019
    Posts
    6
    Quote Originally Posted by DannyD [ Login above or register to see download links. ]
    Hello,

    We updated your account.

    Please try again.

    Please try in incognito first.

    Let us know

    Still not working and sending me back to Premium page guys.

  8. #8
    Administrator
    Join Date
    Sep 2011
    Posts
    1,025
    Oke.

    I'm taking over your account.

    Which means gonna change the password.

  9. #9
    Administrator
    Join Date
    Sep 2011
    Posts
    1,025
    We found a way without the need for changing your password.

    Could you please try again in incognito?

  10. #10
    Junior Member
    Join Date
    Jun 2019
    Posts
    6
    Thank you, I'm downloading now in FAST SPEED. And able to see Premium Forum section.

    Please close the CASE, it has been solved.

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