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Thread: Data loss after restart

  1. #1
    Junior Member
    Join Date
    Jun 2019
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    5

    Data loss after restart

    Device is Samsung Galaxy Tab A 7.0 (2016) 4G LTE (SM-T285), running Android 5.1.1 (Lollipop), without root.

    Device suddenly lost network coverage (not the first time), and flight mode did not solve it (not the first time, also), and the only way usually was to restart (power off/on).

    Usually that would solve the problem.

    This time, the same thing happened, and upon restarting the device, it spent a long time at the Samsung logo/splash screen (which is abnormal), and when it finally reached the lock screen, it took a while before the entire screen was loaded (wallpaper appeared first, then the time...). Upon entering into the home screen, some (not all) widgets were missing (noticeably the custom downloaded ones).

    Opened the usual apps to pick up from where I left off, and those apps ran as though it was the first time (as if it was just installed). App data (that was stored on internal storage) was lost. Other data (SMS, pictures) were intact.

    My immediate concern/focus right now is to recover the lost data, either by fixing this abnormality (safe mode/guest mode, maybe?), and if that fails, at least recover the lost data (preferably without requiring root).

    Any ideas?

  2. #2
    Administrator
    Join Date
    Jul 2012
    Posts
    4,621
    Quote Originally Posted by ResultCrown [ Login above or register to see download links. ]
    Device is Samsung Galaxy Tab A 7.0 (2016) 4G LTE (SM-T285), running Android 5.1.1 (Lollipop), without root.

    Device suddenly lost network coverage (not the first time), and flight mode did not solve it (not the first time, also), and the only way usually was to restart (power off/on).

    Usually that would solve the problem.

    This time, the same thing happened, and upon restarting the device, it spent a long time at the Samsung logo/splash screen (which is abnormal), and when it finally reached the lock screen, it took a while before the entire screen was loaded (wallpaper appeared first, then the time...). Upon entering into the home screen, some (not all) widgets were missing (noticeably the custom downloaded ones).

    Opened the usual apps to pick up from where I left off, and those apps ran as though it was the first time (as if it was just installed). App data (that was stored on internal storage) was lost. Other data (SMS, pictures) were intact.

    My immediate concern/focus right now is to recover the lost data, either by fixing this abnormality (safe mode/guest mode, maybe?), and if that fails, at least recover the lost data (preferably without requiring root).

    Any ideas?
    Hi there

    Best advice: go to a Samsung Service Center and let your device checked by them...

  3. #3
    Junior Member
    Join Date
    Jun 2019
    Posts
    5
    Quote Originally Posted by henklbr [ Login above or register to see download links. ]
    Hi there

    Best advice: go to a Samsung Service Center and let your device checked by them...
    The device is running fine (for now).

    I don't need the device checked. I need the lost data.

  4. #4
    Junior Member
    Join Date
    Jun 2019
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    5
    Any ideas?

  5. #5
    Administrator
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    Jul 2012
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    Quote Originally Posted by ResultCrown [ Login above or register to see download links. ]
    Any ideas?
    Hi there,

    Nope: I think the "lost data" are really gone...

  6. #6
    Junior Member
    Join Date
    Jun 2019
    Posts
    1

    Galaxy S4 Performance Issues

    Turn the Galaxy S4 off.
    Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
    When the Samsung logo appears, release them.
    Tap Volume Down repeatedly until you Wipe Cache Partition. ...
    Wait for the process to complete. ...
    Reboot your Galaxy S4

    If you have any query related [ Login above or register to see download links. ] you can ask me directly and ping me.

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