Why can't I update my T-Mobile Galaxy Watch

[Terrapin6908]

Since I purchased the watch from my local T-Mobile back in August 2018, I have never been able to update the thing. battery life is abysmal along with a few other glitches. According to T-Mobile (and their "updates" website), I should have received at least 2 updates since then.

I am currently running SW version R805USQU1ARH8
Tizen Version 4.0.0.0

The watch, itself, does not have an "update SW" option.

The Wearable app always gives me the same message..."You're on the latest software version. No updates available"

Everyone, from Samsung to T-Mobile's reps seem completely stumped. I have reset the watch, reset the phone, updated the Wearable app, so many times I have lost track - I'm hoping that someone here can help me fix this issue.

Thanks in advance.

[henklbr]

Hi there, good morning

I don't know why you can't update your GW

Maybe a Samsung Service Point can help you: they should be able to update your GW

[DigitalHikes]

Maybe this will help you [ Login above or register to see download links. ]

otherwise, contact service center that's all and if you have wanted any details like DM you can ping me as well because we are [ Login above or register to see download links. ] and we will love to help you.