Hi

Just taken delivery last week of the Samsung Galaxy S8+ handset... beautiful handset apart from one minor issue which is the Samsung mail app

The issue is it is not giving me any sounds, popup or notifications in the notification bar when emails arrive ... It does show the number of mails on the icon..

I have checked and all notifications are on, and notifications sound work for everything else...

I have emailed the app developers who asked for the dump file from the handset and came back with this reply...

Dear Customer,

Please see below developer comment.

You have 9 account in email app. and Email app notified like below from account 1 and 7. but this history is just the latest noti not all noti.

Account details:
mId=1
Account details:
mId=7

Notification Stats:

time=2017-07-31 18:56:58 accId=7 msgId=[608,] type=newemail
time=2017-07-31 21:31:14 accId=1 msgId=[620,] type=newemail
time=2017-07-31 23:02:09 accId=7 msgId=[629,] type=newemail
time=2017-07-31 23:36:40 accId=7 msgId=[630,] type=newemail
time=2017-08-01 00:27:21 accId=7 msgId=[631,] type=newemail
time=2017-08-01 01:32:28 accId=7 msgId=[633,] type=newemail


Also email notification history was saved from notification log.

AggregatedStats{
key='com.samsung.android.email.provider',
numEnqueuedByApp=42,

post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=0,count=9,muted=2/2,demoted=7}
post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=1,count=33,muted=15/15,demoted=18}
post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=2,count=34,muted=7/7,demoted=27}
post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=3,count=12,muted=7/7,demoted=5}
post_frequency{user_id=0,pkg=com.samsung.android.e mail.provider,day=4,count=7,muted=2/2,demoted=5}

This means that there is no problem in email notification setting.

So when we see the sync history. there was no new email even if email app sync per 15 min.
Could you check that your mail is properly synced? We want to check that whether this issue is sync issue or notification issue.

Legacy Sync History:
time=2017-08-01 05:49:10 accId=3 mbId=12 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=0 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1986
time=2017-08-01 05:49:13 accId=3 mbId=12 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=0 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1590
time=2017-08-01 05:49:21 accId=6 mbId=24 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=10 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=2185
time=2017-08-01 05:49:23 accId=6 mbId=24 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=10 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1509
time=2017-08-01 05:49:31 accId=7 mbId=28 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=192 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1575
time=2017-08-01 05:49:33 accId=7 mbId=28 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=192 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1431
time=2017-08-01 06:05:07 accId=1 mbId=4 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=79 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=2302
time=2017-08-01 06:05:14 accId=2 mbId=8 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=1 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1772
time=2017-08-01 06:05:22 accId=6 mbId=24 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=10 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1780
time=2017-08-01 06:05:30 accId=7 mbId=28 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=192 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1712
time=2017-08-01 06:05:38 accId=4 mbId=16 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=27 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1603
time=2017-08-01 06:05:46 accId=3 mbId=12 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=0 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1601
time=2017-08-01 06:05:54 accId=5 mbId=20 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=5 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1668
time=2017-08-01 06:06:01 accId=9 mbId=36 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=3 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=866
time=2017-08-01 06:06:08 accId=8 mbId=32 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=1 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=545
time=2017-08-01 06:21:10 accId=1 mbId=4 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=79 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=2291
time=2017-08-01 06:21:17 accId=2 mbId=8 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=1 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1587
time=2017-08-01 06:21:24 accId=6 mbId=24 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=10 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1559
time=2017-08-01 06:21:32 accId=7 mbId=28 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=192 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1940
time=2017-08-01 06:21:40 accId=4 mbId=16 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=27 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1630
time=2017-08-01 06:21:47 accId=3 mbId=12 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=0 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1645
time=2017-08-01 06:21:55 accId=5 mbId=20 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=5 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1469
time=2017-08-01 06:22:01 accId=9 mbId=36 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=3 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=1069
time=2017-08-01 06:22:08 accId=8 mbId=32 mTotal=0 mFetched=200 mNew=[] mSpam=null mUpdated=0 mDeleted=1 mSyncableMessages=200 mloadMoreCount=1 mSynckey=0:0: mSyncTime=433



If you have a same problem. Please share detailed issue description and share dump file and email log.

To enable debug mode:
1. Go to new account setup page.
2. Enter email "[email protected]" and password "debug".
3. Press "Manual setup" button (if there is no "Manual Setup" button, just press left button at the bottom of screen, text is not important).
4. Check top three checkboxes on debug screen.
5. Reproduce the issue.
6. Get BOTH log dump and file emaillog.txt from device. File emailog.txt is located in sdcard root.


i sent 8 emails one to each account and they all synced on the handset but never sounded...

I have now done as they requested and sent the email log and the latest dump file, so I will see what happens, failing that I will use MailDroid..

If you read the play store others have had the same issue since the last update but as usual it is at my end not the app

Does anyone else have this issue?

Stuart