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Thread: Persistent General Application Crash.

  1. #1
    Junior Member
    Join Date
    Nov 2016
    Posts
    8

    Persistent General Application Crash.

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    Dear all,
    my friend is experiencing a persistent crash of the applications including settings on his phone. Hard reset has not corrected this issue and currently a screen (above) shows up on the home screen of his Samsung Galaxy Mega GT-19152. All attempts to get rid of the screen has failed so far. Phone details are below. I advise a firmware restore should resolve this issue and I would like to know if I am correct and how I may get the correct firmware.



    Phone INFO *Samsung*
    manufacturer/brand - samsung

    phone model - GT-19152

    Manufacturing Date - 2014.06.14

    original CSC code - AFR / <root required>

    active CSC code - INU

    product code -

    bootloader version - unknown

    baseband version - 19152DDUANH1

    pda version - 19152DDUANK1

    csc version - 191520DDANK1

    Android Version - 4.2.2

    hardware/board -

    Mobile Network Code (Mobile Operator) - GLO NG / 62150


    Thanks for your assistance.
    Regards,
    Mikayah.

  2. #2
    Senior Member
    Join Date
    Dec 2011
    Posts
    41,789
    The EFS file has been corrupted and your phone has gone into factory mode.

    To exit factory mode is a long procedure and described here:
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  3. #3
    Junior Member
    Join Date
    Nov 2016
    Posts
    8
    Thanks "greenman" for your solution which I shall try out. I apologise for the late response as I have been mostly on the move and offline.

    As soon as I access the applicability of the solution you suggest, I shall give a report here.

    Regards.

  4. #4
    Junior Member
    Join Date
    Nov 2016
    Posts
    8

    What about a Firmware Reinstall?

    Hello Greenman, I have read the article you pointed me to. However, it involves rooting the device which is a solution I do not want to apply. The article states that "Factory Test and “Clear data”, “Clear cache” will ameliorate but not fix the underlying issue.

    My question: will a complete firmware reinstall fix the issue?

    Regards.

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