i traded a Nexus 5 for this phone a few days ago

mobile data is not working correctly
i think efs might be messed up but i not sure

i can not get the 16 digit password to take "2010031619780721"
i believe this is supposed to work with uscc note 3 on mk2 from what other people have said
is there a reason this is not working correctly in tools like cdma workshop or dfs cdma tools when the same password does work on my us cellular GS3?

i beleive i need to rebulld the efs

is there a way to do a ##RTN# (##768#) without doing it through the dialpad as i can not enter dial codes like that there

thanks for any help