Hi There,

My Samsung Galaxy S3 has started freezing and rebooting by itself after receiving the latest official Firmware upgrade which is the 4.1.1. I have backed up the phone contacts via Kies and via merging the contacts with the Gmail account. I did a factory reset to the phone and tried to restore the contacts via Kies however the contacts are not coming through. Can you please advise if there is anyway I can retrieve the contacts.

I have tried to retrieve the contacts via the Gmail account, however the contacts are not showing up within the Gmail account either, even though the g icon was showing up next to the contacts when I merged the contacts with Gmail.

Any help would be appreciated

Regards,

Louis