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eduardornelles
17-04-2019, 14:15
Hi,

After upgrading my galaxy buds, my s10 recognizes the headphones as two separate bluetooth devices. So I can only connect on one side at a time.
I already tried to restart them leaving 7 seconds in the case closed and I followed several tutorials, but none solved.

Anyone else with this problem?
Tks

henklbr
17-04-2019, 14:34
Hi,

After upgrading my galaxy buds, my s10 recognizes the headphones as two separate bluetooth devices. So I can only connect on one side at a time.
I already tried to restart them leaving 7 seconds in the case closed and I followed several tutorials, but none solved.

Anyone else with this problem?
Tks

Hi there,

I just updated, don't have this problem...

Go to your BT-settings on your S10, "forget" the Earbuds and "pair" them again...

eduardornelles
17-04-2019, 18:54
I've tried this method, but I still have the same problem.
The problem is that each bud is recognized as a different device, as if they had 2 pairs of galaxy buds nearby.

The option to reset in the app also does not appear.

Screenshot
15021

henklbr
18-04-2019, 06:10
I've tried this method, but I still have the same problem.
The problem is that each bud is recognized as a different device, as if they had 2 pairs of galaxy buds nearby.

The option to reset in the app also does not appear.

Screenshot
15021

Hi there,

could you try this:

Restart the ears
Restart the earphones if the touchpad stops responding or if the earphones stop working properly to work.
To reset and restart the earphones, place them in the corresponding slot of the charging box and you remove the earphones after at least seven seconds.

Above is mentioned in the manual...

eduardornelles
23-04-2019, 12:46
Hi there,

could you try this:

Restart the ears
Restart the earphones if the touchpad stops responding or if the earphones stop working properly to work.
To reset and restart the earphones, place them in the corresponding slot of the charging box and you remove the earphones after at least seven seconds.

Above is mentioned in the manual...


I've already tried that. I'll request the exchange for new ones.

SamirSNK
15-08-2019, 13:16
HI everybody. First, my apologies for my English.
I have problem with my buds, both earphones are not connected, connected only one of them.

henklbr
16-08-2019, 07:25
HI everybody. First, my apologies for my English.
I have problem with my buds, both earphones are not connected, connected only one of them.

Hi there

Have you tried to reset and pair again?

iceguyver
09-09-2019, 03:31
They maybe faulty to begin with. I would take them back to the retailer and get either a replacement set or get them repaired.

jhoneys
09-09-2019, 11:55
hi there i m new here
i think the problem you are in is known as the new way of headphones so you can connect them separately
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29-05-2021, 08:55
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thepuppiespie
09-06-2021, 12:29
I've just had the same issue.

My left was showing as (1800) and my right was showing as (7C3E).

What I did was reset both. Placed both in the case and closed it.

I then opened and placed my thumb so it was touch both bud touchpads.

Wait until the centre light in the starts flashing on and off with a green light and try and re-pair the device.
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golddyfrance
22-08-2021, 10:47
I've tried this method, but I still have the same problem.
The problem is that each bud is recognized as a different device, as if they had 2 pairs of galaxy buds nearby.

The option to reset in the app (https://gbapps.net/gbwhatsapp-apk/) also does not appear.

Screenshot
15021

I am also having the same issue and I am also looking for the info to fix this issue, I hope I will get this info from this forum which I am looking for.

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