At $2,000, the Galaxy Fold deserves more than two major OS updates

If comments from Samsung’s mobile boss DJ Koh are anything to go by, the company will soon confirm when the Galaxy Fold is going to be launched. It had to delay the initial launch scheduled for April 26 in the United States due to some issues with review units. We have already discussed those issues in detail.

Samsung later recovered all review units that it had sent out and confirmed that it would improve the protection around the display to prevent foreign substances from lodging beneath it. So it’s not going to be long before customers can purchase Samsung’s $2,000 foldable smartphone. And while they get a very unique device for the money, we believe that Samsung should go the extra mile for Galaxy Fold customers in the software department.

Samsung should commit to three major Android OS updates

The $2,000 price tag for the Galaxy Fold may seem too high when looked at in isolation. However, add some context and it doesn’t look too crazy anymore. As we have already discussed before, the Galaxy Fold is actually quite the opposite of being overpriced. Samsung is also aware that it needs to provide additional services to customers so that they get the most bang for their buck. That’s why there has been talk of a concierge-like after-sales service for the Galaxy Fold.

It shouldn’t stop there, though. Most Android smartphones only receive two major OS updates. If your phone shipped with Android Oreo, Android Q would be the last major platform update that it receives. Since the Galaxy Fold will ship with Android Pie, the OS update that arrives after Android Q would be its last. And, as a result, there would be no difference in the update policy for a $200 budget Samsung phone and the $2,000 Galaxy Fold.

That’s not how it should be. Samsung should at least commit to three major OS updates for the Galaxy Fold. With its Snapdragon 855 processor, 12GB RAM and 512GB of UFS 3.0 internal storage, one can hardly make technical limitations an excuse. There has to be an added advantage from a software standpoint for customers who purchase Samsung’s first foldable smartphone. A lot of its fans would just wait until the next generation (or the one after that) for the technology to mature a bit, so it’s imperative that early adopters are given the utmost value for their money.

Samsung hasn’t announced anything regarding extended major Android OS support for the Galaxy Fold as yet. It has only talked about providing additional after-sales service, but it’s unclear precisely what this concierge-like service will be useful for. Samsung will most likely provide more information about this once the Galaxy Fold actually starts shipping.

We hope that Samsung will pleasantly surprise all of us by committing to three major Android OS updates for the Galaxy Fold. It just feels like the right thing to do, wouldn’t you agree?

View Comments (37)

  • That should be for all Galaxy S and Note. It is very frustrating to think that within 2 years and my Galaxy s10 + that I bought for more than 1000 usd, it will no longer be updated. That for me is something simply unacceptable. You can like more or less Aple, but if you buy an Iphone you can keep it updated to the latest version up to 4 years. My phone cost me more expensive than my TV, and even then it will be updated only for 2 years. This is a disrespect for the client !!!!

    • Actually, iphone 5s is still fully supported and it's from 2013... 6 years will reach for sure (ios13 release) and maybe even more + the last update ios12-->12.3 soon - really improves the iphone 5s big time. Not only features, but faster and smoother. Also it got betas for the newest versions, all supported iphones are in them.

      You are totally right, even 3 years of full support are not enough, but atleast that should be it (3 full + one/two security). Now they are not even half way of iphones longitivtiy, but in price they are equal.

    • The biggest Difference consumers don't want to contend with is that Apple is both a software & hardware entity while Samsung is 8/10 hardware & 2/10 software. Apple has to run their Own App store while Tizen is... well, you know. ;)

      It's purely business & I guess we should be thankful for the Samsung One UI. I'm really curious how long this took to conceptualize, develop & if UI Two has a release window or not.

      • This is correct and in the beginning it was directly seen in the price. Android top phones were like half the price of an iphone. Right now that price difference is not there, android makers price their phones the same way as apple and here we should draw the line and demand better software support. It's samsung problem that they don't have app store (actually they do, but it's far from google playstore or apple's app store).. and while before they acknowledge that giving us beast spec wise phones half the price of iphone, but with 2 years of support, right now they rip us off.

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  • It should have 3 plus updates in fact there shouldn't be a limit,, if the device can handle it, and with the price so high for my Note9, wife's S9 plus and S10, all other newer flagships should have 3 updates at least. The phones are powerful enough to handle it. The internal spec of the fold is not much different to the S10 except for the ram.

    • Any fairly modern phone can handle any future android version. It's a matter of optimization, we shouldn't allow android OEMs to convince us of the contrary

      • This, even a phone from 2015 will handle perfectly fine the latest android version and apps (-some of the heaviest games on highest settings). Snapdragon 820/821 are plenty capable still, same goes for the exynos counterpart.

  • Samsung should at the very least do as Xiaomi does. Even if a Xiaomi device won't receive more than two android OS updates, it will be updated to a newer user interface (MiUI) version for longer, regardless of which android version it's running on. Of course android OS updates are good but now they're not as necessary as they were years ago. AND they should stop updating older devices to newer versions of android but with worse refinement compared to the current gen. My thoughts anyway.

  • Buy OnePlus/Pixel (for 3 years of OS upgrades) or Xiaomi for 2 OS upgrades but 5 years of MIUI upgrades. Don't hope that Samsung change their policy anytime soon

    • One Plus are terrific phones; though I do value camera quality & waterproof / highly water-resistant body comparatively to Android updates. Sammy's flagships consistently are within the Top 5 lists in camera image quality & performance. Due to their investments in processors & camera sensor research, Samsung will always be in contention for camera performance on their mobile devices. I don't ever see One Plus ever being comparable. Obviously, I'm the type of user that likes the Spen & am ready to pay for what a Samsung Note offers. If consumers care less about photo quality & reliable water protection, the One Plus brand is a magnificent value.

      On topic, there will be a new Fold annually & it's going to have the same Android OS support as their other models. However, considering its price tag, an extra year would be nice. 😁

  • Even pixel 2 is getting at least 3 years of os upgrade ! Check google store !

  • I think that not only Fold, but all of the top of the line models Like S and Note should at least have 3 major OS updates. Hardware inside those phones are always very powerful so that is no problem for sure. Samsung with that decision will for sure show that they respect customers who buys their top of the series phones.

    • Agree, at the moment they started to price their phones like apple products, they should start to support their phones the same way (iphone 5s, still fully supported + even betas, it's from 2013).

  • Does anyone pay $1000+ upfront? The fold is going to be available on contract like any other phone. And they have an upgrade programme that gives you the latest phone (with the latest updates) year on year. I was paying £36 when I joined on the S8+. Now I'm paying £34, if I had decided to go for the S10+, I'd have been paying £32. I don't know how, but that's what they offer year on year. If you can afford a flagship device, you can afford the upgrade programme! If you really care that much about software updates - you should be on it.

    • You know, not all of us got such a programme. Nor big discounts at the carriers, so it's kinda not cool to look only towards YOURSELF and if for you it's ok - then the others can go to f off...

      Even if we look at payment plan for a device, this DOES NOT change it's price! You will still end up paying 2400 euro (because Europe + you have taxes when you don't pay all the sum at one payment).

      Also not all of us think that is necessary to upgrade every year (and that upgrade programme you got is payed, as you can guess) and if apple can still support FULLY iphone 6s from 2013, then samsung can support their phones better too (because you know, they price their phones same as apple and in this case - higher, a lot higher).

      P.S. also yes, I pay upfront. Because my carrier's interest rate will increase the device price quite a bit (for example a 1000 euro device will cost me 1200 euro and that's 20% more, isn't it? Why paying them if I can afford the one payment price?). Phone manufactures loves those payments plans, it's what allowed them to end up with absurdly priced phones - but even with those plans people started to see them as too expensive as the bill every month is quite high. Some carriers are so absurd that they even offer more than 2 years paying for a device, people won't buy that and guess what - people also understands that you don't need a new device every year nowdays.

      It's not 2008-2015 where devices really made big jumps every year. Right now there are small changes here and there, I will exclude the prototypes that the folding phones currently are.