Samsung having a tough time in enterprise market, opens R&D center in Canada to fix it

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The consumer market is firmly under Samsung’s grasp, but despite strong focus on enterprise solutions, the Korean manufacturer is finding it hard to attract enterprise customers, according to a report by The Wall Street Journal. The biggest issue seems to be with KNOX – the security suite has faced delays and bugs, which has annoyed potential customers, including the U.S. Department of Defense, even though the latter has approved KNOX for government use.

However, Samsung is aware of the issue, and following an announcement that the company plans to focus half of its workforce on bettering its software, it has now opened an R&D center in Canada. The new R&D office will be focused on “enterprise security solutions, while also providing global technical support for the company’s diverse B2B customers,” and could spell further trouble for BlackBerry, which has also recently announced plans to turn its fortunes around with a renewed focus on the enterprise market that has traditionally been its stronghold.

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4 years 1 month ago

they need something called “trust”, “support” and “updates”. everybody knows that the support sucks, customers are unhappy, only making billion devices releasing new news about coming devices, that cannot be updated because there are too many of them, variants, models by variants etc. for every country, operators, etc.. no place in the business. sorry, but no thanks!

MS: support, updates, trust
Apple: support, updates, trust
Samsung: so called, premium class flagships without updates… can you trust samsung to get support and updates?

4 years 1 month ago

just give up, im pretty sure knox is annoying more people than its ever going to help. i sure wont be going samsung next time around